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Dialogue processing method and equipment

A dialogue processing and equipment technology, applied in the field of intelligent customer service, can solve problems such as deviation of user understanding, affecting users' knowledge and understanding of intelligent customer service, and achieve the effect of optimizing the dialogue process

Pending Publication Date: 2021-03-19
LENOVO (BEIJING) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

However, different users have different experiences and ideas, which will affect users' knowledge and understanding of intelligent customer service, so that different users make different choices and inputs in the dialogue process. In this case, the interaction between intelligent customer service and users It is easy to deviate in the judgment of user understanding

Method used

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  • Dialogue processing method and equipment
  • Dialogue processing method and equipment

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Embodiment Construction

[0020] In order to make the purpose, features and advantages of the present invention more obvious and understandable, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described The embodiments are only some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without making creative efforts belong to the protection scope of the present invention.

[0021] figure 1 It is a schematic flowchart of an implementation of a dialog processing method according to an embodiment of the present invention.

[0022] see figure 1 On the one hand, an embodiment of the present invention provides a dialog processing method, the method includes: operation 101, obtaining first input information from the ...

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Abstract

The invention discloses a dialogue processing method and dialogue processing equipment, and the method comprises the steps: obtaining first input information from a user, wherein the first input information is used for representing first intention information; outputting first feedback information corresponding to the first input information, wherein the first feedback information is used for answering the first intention information; obtaining second input information from the user, the second input information being used for representing second intention information, the second intention information having correlation with the first intention information; when it is evaluated that the first feedback information can answer the first input information, generating second feedback information; outputting the second feedback information, wherein the second feedback information is used for carrying out information interpretation on the first feedback information; by applying the method, the dialogue process between the intelligent customer service staff and the user can be optimized, so that the intelligent customer service staff can better solve the problem for the user.

Description

technical field [0001] The invention relates to the technical field of intelligent customer service, in particular to a dialog processing method and device. Background technique [0002] The service group of the intelligent customer service system is the user, especially the intelligent customer service for the purpose of solving certain tasks for the user. When designing the intelligent system, it is often through a period of analysis, from the perspective of discovering and solving problems, to design a self-thinking A reasonable dialogue process system guides users to solve problems. However, different users have different experiences and ideas, which will affect the user's knowledge and understanding of intelligent customer service, so that different users make different choices and inputs in the dialogue process. It is easy to deviate in the judgment of the user's understanding level. Contents of the invention [0003] Embodiments of the present invention provide a ...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/36G06F40/35
CPCG06F16/3329G06F40/35G06F16/36
Inventor 冯晓燕胡长建
Owner LENOVO (BEIJING) CO LTD
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