Unknown problem processing method and device, equipment and medium

A processing method and problem technology, applied in the field of unknown problem processing, can solve problems such as large amount of calculation in the processing process, inaccurate judgment of intent categories, etc., and achieve the effect of reducing the amount of calculation and time cost, optimizing the intent recognition model, and broadening the type of business.

Inactive Publication Date: 2021-03-19
杭州远传新业科技股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Embodiments of the present invention provide an unknown problem processing method, device, equipment, and medium to at least solve the problems of inaccurate determination of the intention category of unknown problems and a large amount of calculation in the processing process

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  • Unknown problem processing method and device, equipment and medium
  • Unknown problem processing method and device, equipment and medium
  • Unknown problem processing method and device, equipment and medium

Examples

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Embodiment 1

[0043] This embodiment provides a method for dealing with unknown problems, figure 1 It is a flow chart of the unknown problem processing method of the present invention, such as figure 1 As shown, the unknown problem handling method includes the following steps:

[0044] S101. Obtain an unknown question.

[0045] The unknown problem data of the corresponding category is not identified by the acquisition intent recognition model, and the unknown problem is obtained from the unknown problem data.

[0046] S102. Input the unknown question into the intent recognition model to obtain a set of candidate categories of the unknown question.

[0047] Input the unknown problem into the intent recognition model, which is a text classification model, and the unknown problem can be recognized and classified again through the intent recognition model. For an unknown question text, the intent recognition model may recognize multiple intent categories, and these multiple intent categories...

Embodiment 2

[0083] This embodiment provides an unknown problem processing device, which is used to implement the above-mentioned embodiments and preferred embodiments. ” and other combinations of software and / or hardware that can realize predetermined functions. Although the devices described in the following embodiments are preferably implemented in software, implementation in hardware, or a combination of software and hardware is also possible and conceivable.

[0084] figure 2 is a structural block diagram of an unknown problem processing device according to an embodiment of the present invention, such as figure 2 As shown, the device includes:

[0085] Data acquisition module 21, used to acquire unknown problems;

[0086] The intent recognition module 22 is used to input the unknown problem into the intent recognition model to obtain a set of candidate categories for the unknown problem;

[0087] The similarity calculation module 23 is used to calculate the similarity between th...

Embodiment 3

[0091] image 3 It is a schematic structural diagram of an electronic device according to an embodiment of the present invention, such as image 3 As shown, an electronic device is provided, which can be a server, and its internal structure diagram can be as follows image 3 shown. The electronic equipment includes a processor, a memory, an input device, and an output device; wherein the number of processors in the electronic equipment can be one or more, image 3 Take a processor as an example; the processor, memory, input device and output device in the electronic device can be connected by bus or other means, image 3 Take connection via bus as an example.

[0092] Memory, as a computer-readable storage medium, can include high-speed random access memory, non-volatile memory, etc., and can be used to store operating systems, software programs, computer-executable programs and databases, such as the unknown problem of Embodiment 1 of the present invention The program instr...

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Abstract

The invention discloses an unknown problem processing method and apparatus, an electronic device and a computer storage medium, relates to the technical field of natural language processing, and aimsto solve the problems of inaccurate intention category judgment of an unknown problem and large calculation amount in a processing process. The method comprises the following steps: acquiring an unknown problem; inputting the unknown problem into the intention recognition model to obtain a candidate category set of the unknown problem; calculating the similarity between the unknown problem and thetext corresponding to each candidate category in the candidate category set through a text similarity algorithm; comparing the calculated similarity maximum value with a preset threshold value; if the maximum similarity value is greater than a preset threshold value, adding the unknown problem to a candidate category corresponding to the maximum similarity value; otherwise, according to the unknown questions and the newly-added categories, obtaining answers of the newly-added categories.

Description

technical field [0001] The present invention relates to the technical field of natural language processing, in particular to an unknown problem processing method, device, equipment and medium. Background technique [0002] During the interaction process of the question answering system, due to the incomplete training corpus participating in the maintenance of the intent recognition model, many texts related to the intent category cannot correspond to known categories, thus accumulating a large amount of unknown question data. In order to improve the accuracy of intent recognition and enhance the interactive ability of the question answering system, how to deal with these unknown question data becomes particularly important. [0003] In the prior art, the Chinese patent application CN202010087214.2 proposes a processing method, device, computer equipment and medium for unknown questions in intelligent question and answer, and determines whether the current question is an unkn...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/35G06F40/194G06F40/30G06K9/62
CPCG06F16/3329G06F16/355G06F40/194G06F40/30G06F18/22G06F18/241
Inventor 嵇望王伟凯钱艳安毫亿朱鹏飞梁青
Owner 杭州远传新业科技股份有限公司
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