Typical skill test method and device for intelligent outbound robot

Abstract

The invention provides a verbal skill test method and device for an intelligent outbound robot. The method comprises the following steps: acquiring target flow data; performing a verbal skill test on the intelligent outbound robot by using the target flow data to obtain current feedback information; comparing the current feedback information with historical feedback information in the target pipeline data to obtain a test result, wherein the target flow data is historical business flow data generated by the intelligent outbound robot in historical businesses, and the historical business flow data generated in the historical businesses is obtained to serve as the target flow data; compared with the scheme of manually simulating the problem of a customer for testing in the prior art, the method has the advantages that a large amount of daily maintenance can be reduced, the testing efficiency can be improved, and the labor cost can be reduced.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a speech test method and device for an intelligent outbound robot. Background technique [0002] The intelligent outbound robot is an intelligent customer service that comprehensively utilizes automatic speech recognition (Automatic Speech Recognition, ASR), text to speech (Text To Speech, TTS) and natural language processing (Natural Language Processing, referred to as NLP) technology and provides for enterprise customers Robotic products. [0003] Based on the leading AI technology, this product uses robot outbound calls instead of manual outbound calls. It can automatically initiate robot outbound call tasks according to business scenarios. In the process of communication between robots and customers, robots can perform voice recognition on real-time voice streams and mine According to the customer's intention, according to the preset speech template, communicate with the c...

AI Technical Summary

Problems solved by technology

Due to the large-scale use of intelligent outbound robots at present, there are many business scenarios, and a single manual input to simulate customer answers requires relatively high labor costs, and it is difficult to simulate various answers covering real-world customers, and requires daily maintenance. Test set, resulting in high cost of testing personnel and low testing efficiency. Every time a new function is launched and iterated, the work of regression verification is cumbersome and inefficient

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