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Interactive incoming call method and device based on knowledge graph

A technology of knowledge graph and telephone call-in, which is applied in the computer field and can solve problems such as low accuracy of intention recognition and intention distortion

Pending Publication Date: 2022-01-28
上海童渠信息技术有限公司
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  • Description
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Problems solved by technology

Most of the existing smart inbound products on the market still use the idea of ​​task-based dialogue to do multiple rounds of dialogue interaction, which has certain limitations, and there is still room for improvement in the experience; because voice-to-text conversion will cause the user's intention to be distorted, the existing smart phone The accuracy of incoming intent recognition is often not very high

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  • Interactive incoming call method and device based on knowledge graph
  • Interactive incoming call method and device based on knowledge graph
  • Interactive incoming call method and device based on knowledge graph

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Embodiment Construction

[0039] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be described in further detail below in conjunction with specific embodiments and with reference to the accompanying drawings.

[0040] Embodiments of the present invention are described in detail below, examples of which are shown in the drawings, wherein the same or similar reference numerals designate the same or similar elements or elements having the same or similar functions throughout. The embodiments described below by referring to the figures are exemplary only for explaining the present invention and should not be construed as limiting the present invention.

[0041] Those skilled in the art will understand that unless otherwise stated, the singular forms "a", "an", "said" and "the" used herein may also include plural forms. It should be further understood that when an element is referred to as being "connected" or "coupled" to another el...

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Abstract

The invention provides an interactive incoming call method and device based on a knowledge graph, and the method comprises the steps: S1, converting the received voice information of a user into text information; S2, identifying intention information corresponding to the text information and extracting entity information corresponding to the text information; S3, storing the intention information and the corresponding entity information in a knowledge graph to form an updated knowledge graph; S4, performing extraction based on the intention information and the entity information in the updated knowledge graph to obtain a corresponding relationship between the intention information and the entity information; and S5, on the basis of newly obtained new text information of the user, obtaining intention information corresponding to the new text information by utilizing the corresponding relationship between the intention information and the entity information.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a method and device for interactive phone calls based on knowledge graphs. Background technique [0002] Smart call-in is a new generation of intelligent products based on the integration of technologies such as speech recognition, natural language processing, text-to-speech, and Internet telephony. Widely used in customer service and other fields. Most of the existing smart inbound products on the market still use the idea of ​​task-based dialogue to do multiple rounds of dialogue interaction, which has certain limitations, and there is still room for improvement in the experience; because voice-to-text conversion will cause the user's intention to be distorted, the existing smart phone The accuracy of incoming intent recognition is often not very high. [0003] In order to solve the above shortcomings of the current technical problems, it is necessary to propose a m...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/36G06F40/232G06F40/295G10L15/26H04M3/42
CPCG06F16/367G06F40/232G06F40/295G10L15/26H04M3/42034
Inventor 许旭熊磊唐超周海洋
Owner 上海童渠信息技术有限公司
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