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Method and system for providing telephone interactive speed answering function

A technology of interactive voice response and telephony, which is applied in the field of telecommunications, can solve the problem of no one providing such IVR menus, and achieve the effects of reducing call duration, reducing frustration, and saving time

Inactive Publication Date: 2004-09-29
INT BUSINESS MASCH CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Although this frustration can be minimized by giving the caller a simplified method of navigating to the desired node in the IVR menu, conventional systems do not provide the caller with this alternative means to navigate the IVR menu

Method used

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  • Method and system for providing telephone interactive speed answering function
  • Method and system for providing telephone interactive speed answering function
  • Method and system for providing telephone interactive speed answering function

Examples

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Embodiment Construction

[0020] The invention disclosed herein provides a method and system for communicating Interactive Voice Response (IVR) data to a call originating device using a preconnected telephony communication channel. The call originating device can receive and display the IVR menu. Furthermore, the present invention may provide means for navigating IVR menus. It should be noted that the display and navigation of the IVR menus can be done offline. The originating device can allow the user to select a node from a presented IVR menu. The user selected node may then be communicated to the IVR system. A telephone voice channel connection can be made between the IVR system and the originating device, and the IVR system can navigate to the location specified by the user-selected node.

[0021] figure 1 A schematic diagram of a telephone system 100 including an IVR system in accordance with the inventive arrangements disclosed herein is shown. Such as figure 1 As shown, system 100 may incl...

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Abstract

A method for receiving and presenting interactive voice response data can include sending a telephony connectivity request for establishing a voice channel connection between an originating device and a interactive voice response system. Prior to establishing the voice channel connection, an interactive voice response menu associated with said interactive voice response system can be received via a ringback channel. At least a portion the interactive voice response menu can be presented to a user of the originating device.

Description

technical field [0001] The present invention relates to the field of telecommunications, and more particularly, to interactive voice response applications and preconnection telephone signals. Background technique [0002] The advent of Interactive Voice Response (IVR) applications for use in telephone systems has reduced operating costs for many types of businesses by reducing the need for telephone-related staffing. Such IVR applications typically answer incoming telephone calls and present the caller with an audible menu of selectable options. Callers typically make menu selections in one of two ways: by pressing a key or sequence of keys on a touch-tone keypad; or by speaking. [0003] Often multiple hierarchical related menus are provided through which the caller must navigate to find the option to select. Navigating through such menus can be time consuming and frustrating, especially if the caller makes an incorrect selection during the navigation. Consequently, call...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M1/26H04M1/64H04M3/493H04M3/50
CPCH04M2203/254H04M3/493H04M2203/355
Inventor T·E·克里默P·杰斯沃N·A·卡茨V·S·莫尔
Owner INT BUSINESS MASCH CORP
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