Trusted remote service method and system

Abstract

The invention discloses a trusted teleservice method and a system thereof. The system comprises an operation request terminal, an teleservice center and a subscriber mobile terminal. The subscriber submits a required operation to the teleservice center by a first communication link at the operation request terminal; the teleservice center sends an operation request information generated from an operation request submitted by the subscriber to the subscriber mobile terminal by a second communication link for authenticating, and the operation information returns to the teleservice through the second communication link after signed on and confirmed by the subscriber mobile terminal; the teleservice center complete the operation after the digital signature is authenticated in an acknowledge information, sets a digital signature to an operation treating result to form a result information which is sent to the subscriber mobile terminal by the second communication link; and the subscriber authenticates and stores the received result information. The invention is secure, has a simple operation, and is especially used in electronic trade and bank financial transaction.

Description

technical field [0001] The invention belongs to the field of telecommunications technology, and relates to a remote service method and system for performing mobile digital signature authentication on service content requested by users, which can be used for reliable transmission of information in the remote service system. Background technique [0002] With the rapid development of IT technology and communication network infrastructure, various industries are building their own websites or telephone service centers, also known as call centers, and trying to provide their users with high-quality, efficient and low-cost online remote services or telephone calls Remote Service. This online including wireless network remote service and telephone remote service can improve the service efficiency of the bank, reduce the service cost and facilitate the user, so that the user can be closely connected with the bank through a modern communication network without going to the bank. An...

AI Technical Summary

Problems solved by technology

[0007] (1) The operation is cumbersome

After dialing into the telephone remote service system, problems such as pressing the wrong key or communication link are prone to occur, or the user is not familiar with the operation, and the waiting time for pressing the key is too long, causing the timeout service to exit, causing the user to start from scratch

[0008] (2) poor security

Since the user's password is directly input through the keys of the phone and transmitted in the form of DTMF dual-tone multi-frequency, it is very easy to be intercepted. If the user uses a dynamic password, the user needs to pay extra costs and increase the complexity of the operation.

At the same time, because there is no signature, it is difficult to define the responsibility for disputes and cannot obtain effective legal support

For this reason, the service content provided by various telephone remote services and their own development are greatly restricted. For example, most telephone banks do not provide transfer, payment and wealth management transaction services. Make the advantages of telephone banking greatly reduced

[0009] Another shortcoming of the above two types of remote service systems is that the authentication system platform cannot be shared, which increases the maintenance and management costs of the service provider

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