User reputation management and appointment ordering method and system for catering industry in public regions

Abstract

The invention discloses a user reputation management and appointment ordering method and system for the catering industry in public regions, and the objective of the invention lies in providing the user reputation management and appointment ordering method for the catering industry in public regions (tourist attractions, shopping malls, business streets). The method provides a basis for a merchant for judging whether the appointment is accepted or not through the user reputation. Meanwhile, a basis for selecting a merchant based on merchant appointment success rate is provided for a user. The system can be connected to a CRM which is owned by the merchant, provides various types of appointment, can achieve appointment for a user who is low in reputation through the on-line payment of cash deposit, and enables a user to be able to cancel the appoint ahead of appointed consuming time.

Description

technical field [0001] The invention relates to a method and system for user reputation management and reservation and ordering in the catering industry in public areas, in particular to a reservation and ordering system based on user reputation and a technical implementation method. Background technique [0002] At present, with the popularization of smart terminals, mass consumers have higher and higher requirements for the Internet. In order to improve user service experience, many public places will open free Wi-Fi, such as tourist attractions, department stores, commercial streets, etc. Based on the coverage of Wi-Fi, these places can develop corresponding applications to improve the service level. For example, these public places usually contain a large-scale dining area, but these public areas are large in size and have a large flow of people. It is difficult for users to find a restaurant suitable for eating. Therefore, there is a great demand for Wi-Fi-based reserva...

AI Technical Summary

Problems solved by technology

[0003] There are already some online reservation and ordering systems on the market, but basically the reservation and ordering mode is for users to make online reservations, and merchants give feedback whether they accept it. There are certain problems in this model: 1. After the user makes a successful reservation, the merchant needs to Time slots are reserved for users. If some users make an appointment but fail to come to the store for consumption within the agreed time slot, it will bring certain operational risks to the merchant; 2. Multiple reservations are not supported, and some users have special requirements for the dining environment. Requirements (such as window or private room, etc.), the existing reservation system cannot meet the diversified reservation needs of users, which is not conducive to user experience; 3. Some catering companies already have CRM systems, and the existing reservation systems cannot be connected with merchant CRM systems ;4. After the reservation is successful, it cannot be canceled; 5. If the merchant repeatedly encounters the situation that the user fails to make an appointment, the online reservation will be rejected, which will affect the user's consumption experience and cause the user to have a bad impression of this public area.

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