Unlock instant, AI-driven research and patent intelligence for your innovation.

Online customer service method, online customer service server and online customer service system

A service method and server technology, applied in transmission systems, electrical components, etc., can solve problems such as cumbersome operation processes, and achieve the effect of reducing the impact of selection limitations

Active Publication Date: 2018-09-21
SHANGHAI XIAOI ROBOT TECH CO LTD
View PDF8 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the process of interacting with the intelligent online customer service system, users need to input the questions they want to consult one by one, and the operation process is cumbersome

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Online customer service method, online customer service server and online customer service system
  • Online customer service method, online customer service server and online customer service system
  • Online customer service method, online customer service server and online customer service system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0051]The existing intelligent online customer service system usually adopts the method of "FAQ + question matching technology". This method takes the user's question and the system's automatic answer as the basic form, and takes "one question and one answer" as the basic conversation unit. The conversation flow is shown in the following example:

[0052] The user enters the question through the interactive terminal: "How many points do I currently have?";

[0053] The intelligent online customer service system replied: "Your current points are 2000 points";

[0054] The user enters the question through the interactive terminal: "What gifts can I currently redeem?";

[0055] The intelligent online customer service system replied: "You can currently redeem a 10 yuan recharge card."

[0056] That is to say, in the prior art, when the user interacts with the intelligent online customer service system, the user inputs a question through the interactive terminal, and the intellig...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

An online customer service method, an online customer service server, and an online customer service system, wherein the online customer service method includes: when receiving a first question sent by an interactive terminal, selecting a first answer corresponding to the first question; judging whether There is associated data associated with the first question; when the associated data exists, the first answer and the associated data are sent to the interactive terminal. By adopting the online customer service method, the online customer service server and the online customer service system, the process of interaction between the user and the intelligent online customer service system can be simplified.

Description

technical field [0001] The invention relates to the field of intelligent interaction, in particular to an online customer service service method, an online customer service server and an online customer service system. Background technique [0002] It is difficult for traditional manual sales and customer service to provide timely and high-quality online consulting services to users when facing a large number of users. An intelligent online customer service system based on man-machine automatic conversation technology emerged as the times require. The intelligent online user system can answer most of the questions raised by users, thereby alleviating the work pressure of customer service personnel. [0003] Existing intelligent online customer service systems, such as China Mobile's online customer service Xiaoe, usually use the method of "frequently asked questions and answers database + question matching technology". This method takes the user's question and the system's ...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/08
CPCH04L67/141H04L67/60
Inventor 张磊曾永梅李广增朱频频
Owner SHANGHAI XIAOI ROBOT TECH CO LTD