A method, device and system for responding to request information

Abstract

The invention aims to provide a method, a device and a system for responding request information. The device comprises a server side interface, an application client interface, one or more service processing units and a control unit, wherein the server side interface is used for acquiring event request information and final feedback information; the application client interface is used for acquiring application request information and event feedback information; the control unit is used for controlling the one or more service processing units, and processing the application request information based on respective service functions so as to obtain application feedback information corresponding to the application request information. The method, the device and the system provided by the invention have the advantages that services needing to adopt a system platform of a question and answer robot is abstracted into a service processing unit in a framework; a communication layer is separated from an application layer by an SPI (Serial Peripheral Interface) and API (Application Program Interface), and the separation of current mainstream instant communication from a similar API communication module is realized, thereby improving the development efficiency of a personalized question and answer robot of the platform, reducing the code redundancy, and reducing the maintenance difficulty.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a method, device and system for responding to request information. Background technique [0002] At present, intelligent question-answering robots have been widely used in various system platforms to help customers solve corresponding problems, or to accompany customers and meet customers' chat needs. Usually, different platforms need to develop their own Q&A robots to meet the needs of the platform itself. However, this traditional development method is usually project-centric, and there is no strict distinction between the communication and application layers, which is likely to cause code duplication. Moreover, the differences of each platform lead to the wide variation of business codes between different platforms, which is not easy to maintain. It is also difficult to switch services on the same platform, and it is impossible to achieve smooth human-computer inte...

AI Technical Summary

Problems solved by technology

However, this traditional development method is usually project-centric, and there is no strict distinction between the communication and application layers, which easily leads to code duplication

Moreover, the differences of each platform lead to the wide variation of business codes between different platforms, which is not easy to maintain

It is also difficult to switch services on the same platform, and it is impossible to achieve smooth human-computer interaction and service switching in a complex context.

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