Product after-sale information statistical system

Abstract

The invention discloses a product after-sale information statistical system, and belongs to the technical field of information processing. The system comprises a cloud database, a server and a user side, wherein the user side is connected with the cloud database via the server; the cloud database is provided with a to-be-installed / debugged statistical unit, a to-be-technically-guided statistical unit, a part supply statistical unit, a to-be-maintained statistical unit, a maintenance statistical unit, a visit statistical unit, a three-guarantee service statistical unit and a complaint statistical unit; the cloud database is connected to a statistical analysis unit; and the statistical analysis unit is provided with a display unit and a production unit. The system solves the technical problems that the quality control in production is imperfect, the after-sale maintenance cannot be quickly finished, the quality information of products in market cannot be timely and accurately learnt and the like, realizes management of information at the stages of production, detection, installation, maintenance and the like of household appliances, facilitates supervision on product quality and improves later after-sale service level.

Description

technical field [0001] The invention belongs to the technical field of information processing, and relates to a product after-sales information statistics system. Background technique [0002] At present, the manufacturing industry is more and more developed, and various household appliances have entered people's daily life more and more widely. At present, home appliance manufacturers generally purchase product accessories and assemble them on the production line. After the assembly and processing are completed, they randomly check the finished products and check whether the samples are missing necessary accessories. However, the inspection process of the random inspection method is cumbersome, and the product needs to be manually disassembled, compared with the product accessories one by one, and reassembled after meeting the standards, which is inefficient. After the products are sold out of the factory, the installation workers will transport the appliances to the users...

AI Technical Summary

Problems solved by technology

[0003] The present invention aims at the fact that the existing home appliances cannot intuitively display the accessory information and product information included, resulting in imperfect quality control in the production process, inability to quickly complete after-sales maintenance, and inability to timely and accurately understand the quality of products on the market In order to solve technical problems such as information, a product after-sales information statistics system is proposed to solve and manage information in various stages of home appliance production, testing, installation, maintenance, etc., so as to supervise product quality and improve the level of after-sales service

Images