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Intelligent question-answering system for tax consultation service

A consulting business, intelligent question answering technology, applied in special data processing applications, instruments, electrical digital data processing and other directions, can solve the problems of poor generalization ability of traditional models, large volume of dedicated databases, etc. Application prospects, the effect of reducing time complexity

Active Publication Date: 2017-05-10
FUDAN UNIV
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  • Abstract
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  • Claims
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AI Technical Summary

Problems solved by technology

[0005] The intelligent question-and-answer system for tax consulting business proposed by the present invention adopts the method of text similarity matching on a general database, which solves the problems of poor generalization ability of traditional models on incomplete databases and excessively large volume of special databases

Method used

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Embodiment

[0074] Purpose: to input the questions into the system of the present invention under the environment of real consultation questions, and complete the answers to the questions.

[0075]The main parameters of the system software programming environment are as follows: CPU model Intel Core i7 quad-core; CPU frequency 2GHz; memory 8GB; hard disk 256G; operating system OSX EL Capitan 10.11.4; development environment Android Studio, PyCharm, IntelliJ IDEA; Stored in JSON, bin, and txt formats; the programming language service software is written in python, and the application software is written in java.

[0076] The main parameters of software deployment are as follows: CPU model Intel i3-2120 dual-core; CPU frequency 3.30GHz; memory 4GB; hard disk 500G; operating system is Windows 10 Professional Edition 32-bit; There are gensim0.12.4, jieba0.38, numpy1.9.1, PuLP1.5.3, scikit-learn0.14.1, six1.10.0, Theano0.8.2, smart_open1.3.3; the front desk of the deployment environment uses g...

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Abstract

The invention belongs to the field of artificial intelligence technology and particularly discloses an intelligent question-answering system for tax consultation service. The system comprises a terminal device where an Android operating system is installed and a computer; an application software program is installed in the terminal, wherein the application software comprises a voice conversion module and a question return module; a service software system is installed on the computer, wherein the service software system comprises a question understanding module and a question retrieval module; when the system operates, the voice conversion module converts voice data output by a user into text data, semantic understanding is performed through the question understanding module, the question retrieval module is used for retrieving answers, and a processing result is transmitted to the terminal user through the question return module. According to the system, voice recognition, text classification, similarity calculation and other technologies are used comprehensively to form a method for performing text similarity matching on an incomplete data set in the area of expertise, profound semantic analysis can be performed on questions raised by taxpayers, and meanwhile ceaseless accurate consultation service is provided for mass users to meet the actual requirement for tax consultation.

Description

technical field [0001] The invention belongs to the technical field of artificial intelligence, and in particular relates to an intelligent question answering system for tax consulting services. Background technique [0002] With the rapid development of the 12366 service hotline for more than ten years, tax consultation has become an important way for taxpayers to understand tax laws and express their demands. The original consultation methods can no longer meet the needs of taxpayers. [0003] As an application of the question answering system, intelligent tax consultation can provide uninterrupted online services for a large number of taxpayers, and has gradually become a model of future consulting services. It can meet the needs of the government to deepen reforms, change roles, and improve service quality. It is an effective means to improve answer accuracy and user satisfaction, improve tax consulting efficiency, and reduce tax costs. At present, intelligent tax cons...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06Q40/00
CPCG06F16/90332G06Q40/00
Inventor 张文强高恩强张尚彤郑骁庆路红张睿陈辰王洪荣张超薛向阳
Owner FUDAN UNIV
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