Power supply service search engine based on hot words

A search engine and hot word technology, which is applied in electrical digital data processing, special data processing applications, instruments, etc., can solve problems such as service problems that cannot be reflected in essence, low efficiency, etc., and achieve good practical value, fast positioning, and search. Quick and effective effect

Inactive Publication Date: 2018-01-09
STATE GRID CORP OF CHINA +1
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  • Abstract
  • Description
  • Claims
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AI Technical Summary

Problems solved by technology

The existing different types of service orders still use the traditional inefficient manual query statistics and data analysis, which cannot essentially reflect the current service problems

Method used

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  • Power supply service search engine based on hot words

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Embodiment Construction

[0021] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0022] Such as figure 1 A search engine for power supply services based on hot words is shown, including:

[0023] Business work order database, used to store work order information and provide real-time extraction for the indexer;

[0024] The hot word association database is used to store the hot words corresponding to the work order and provide real-time extraction for the indexer;

[0025] The indexer is used to extract the work order information from the bus...

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Abstract

The invention discloses a power supply service search engine based on hot words. The power supply service search engine comprises a business work order database, a hot word association database, an indexer, an index database, a searcher, a user interface, a user behavior log database and a log analyzer. Through a Baidu type search engine, based on a search platform, a work order search display andstatistics mechanism is built, the association relationship of the hot words and a worker order is studied, a client service work order is traced, work order tracking is conducted on hotspot vocabularies, analysis requirements for power supply businesses are met, searching is faster and more effective, problems can be quickly positioned, and the power supply service search engine has high practical value.

Description

technical field [0001] The invention belongs to the field of power supply services, in particular to a search engine for power supply services based on hot words. Background technique [0002] The reform of the electric power system has been further deepened, the transformation and upgrading of the economic structure has been continuously strengthened, and the service standards for customers' electricity use have been increasingly improved. Customer service work order information is a valuable resource for power supply companies, from which management and leadership can learn about the deficiencies and existing problems in the company's service work. Customer complaints can be transformed into positive external pressure for enterprises to strengthen internal management. With the continuous improvement of the smart grid, marketing business data is developing on a massive scale. The existing different types of service work orders still use the traditional inefficient manual ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/27G06F17/30G06Q50/06
Inventor 左松林张才俊倪妍妍李直金耀高媛袁加梅吴玲玲
Owner STATE GRID CORP OF CHINA
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