Business handling environment recognition method and device, computer equipment and storage medium

An identification method and business technology, applied in the computer field, can solve problems such as lack of better solutions, inability to monitor customer environment in real time, customer insecurity, etc., and achieve the effect of improving the quality of voice communication

Pending Publication Date: 2019-05-28
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] 1. Video interviews are required to grasp the customer's environment, and it is impossible to monitor the customer's environment in real time without video;
[0006] 2. There is no better solution when the customer is in an unsafe state

Method used

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  • Business handling environment recognition method and device, computer equipment and storage medium
  • Business handling environment recognition method and device, computer equipment and storage medium
  • Business handling environment recognition method and device, computer equipment and storage medium

Examples

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Embodiment Construction

[0048] In order to enable those skilled in the art to better understand the solutions of the present invention, the technical solutions in the embodiments of the present invention will be described clearly and completely in conjunction with the accompanying drawings in the embodiments of the present invention.

[0049] In some processes described in the specification and claims of the present invention and the above drawings, multiple operations appearing in a specific order are included, but it should be clearly understood that these operations may not be in the order in which they appear in this document. Execution or parallel execution, the operation sequence numbers such as S11, S12, etc., are only used to distinguish different operations, and the sequence numbers themselves do not represent any execution order. In addition, these processes may include more or fewer operations, and these operations may be executed sequentially or in parallel. It should be noted that the descr...

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PUM

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Abstract

The invention provides a business handling environment recognition method. The method comprises the steps of: obtaining audio data in current business handling environment; filtering and separating the audio data so as to separate target audio data except audio data of a client; converting the target audio data into text information; and determining whether the current business handling environment is located in an insecure state or not according to the text information, and if the determination result is positive, outputting prompt information. The method is capable of grasping the business handling environment of customers in time without video interview, and outputting prompt information in time when judging that the customers are located in insecure business handling environment, so asto remind related personnel to adopt corresponding measures and then avoid the condition that lawbreakers threaten the customers to handle certain businesses.

Description

Technical field [0001] The present invention relates to the field of computer technology, in particular to a method, device, computer equipment and storage medium for identifying a business processing environment. Background technique [0002] Usually, the customer needs to conduct a video interview when the customer handles the business. On the one hand, it can communicate and understand the details of the customer’s pending business. On the other hand, because the customer may encounter some unexpected situations in the process, for example, some criminals threaten Customers handle some business, such as loans, so video interviews can facilitate understanding of the environment the customer is in during the video interview, so as to know the environment of the customer in time and take corresponding measures in time when the customer is in an unsafe state. [0003] However, in the prior art, the environment of the customer can only be grasped during the video interview. In other ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/26G10L21/0272G06F16/33
Inventor 余宁
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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