Business handling environment recognition method and device, computer equipment and storage medium

Abstract

The invention provides a business handling environment recognition method. The method comprises the steps of: obtaining audio data in current business handling environment; filtering and separating the audio data so as to separate target audio data except audio data of a client; converting the target audio data into text information; and determining whether the current business handling environment is located in an insecure state or not according to the text information, and if the determination result is positive, outputting prompt information. The method is capable of grasping the business handling environment of customers in time without video interview, and outputting prompt information in time when judging that the customers are located in insecure business handling environment, so asto remind related personnel to adopt corresponding measures and then avoid the condition that lawbreakers threaten the customers to handle certain businesses.

Description

Technical field [0001] The present invention relates to the field of computer technology, in particular to a method, device, computer equipment and storage medium for identifying a business processing environment. Background technique [0002] Usually, the customer needs to conduct a video interview when the customer handles the business. On the one hand, it can communicate and understand the details of the customer’s pending business. On the other hand, because the customer may encounter some unexpected situations in the process, for example, some criminals threaten Customers handle some business, such as loans, so video interviews can facilitate understanding of the environment the customer is in during the video interview, so as to know the environment of the customer in time and take corresponding measures in time when the customer is in an unsafe state. [0003] However, in the prior art, the environment of the customer can only be grasped during the video interview. In other ...

AI Technical Summary

Problems solved by technology

[0005] 1. Video interviews are required to grasp the customer's environment, and it is impossible to monitor the customer's environment in real time without video;

[0006] 2. There is no better solution when the customer is in an unsafe state

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