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Complaint method and device

A technology of complaining party and current location, applied in the field of communication, can solve problems such as inability to meet user complaint needs, low complaint efficiency, poor user experience, etc.

Pending Publication Date: 2019-07-19
ADVANCED NEW TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

(3) Report to relevant personnel in person; this method also requires that complaints and reports must be made within the specified working hours
(4) Online reporting via PC; the main disadvantage of this method is that it is impossible to verify the true identity of the complainant, and must be operated on a PC, which has relatively large limitations
Therefore, these traditional complaint reporting methods have poor user experience and low complaint efficiency, and cannot meet the complaint needs of users.

Method used

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  • Complaint method and device

Examples

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Embodiment Construction

[0096] One or more embodiments of this specification provide a complaint method and device, which are used to provide a fast and effective complaint entry, so as to satisfy users' complaint needs to a greater extent.

[0097] In order to enable those skilled in the art to better understand the technical solutions in one or more embodiments of this specification, the following will describe the technical solutions in one or more embodiments of this specification in conjunction with the drawings in one or more embodiments of this specification The technical solution is clearly and completely described, and obviously, the described embodiments are only a part of the embodiments in this specification, rather than all the embodiments. Based on one or more embodiments of this specification, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of one or more embodiments of this specification.

[0098...

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PUM

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Abstract

One or more embodiments of the invention disclose a complaint method and a complaint device, which are used for providing a quick and effective complaint entrance so as to meet the complaint requirement of a user to a greater extent. The method comprises the following steps: responding to a first complaint request from a complaint party to a complained party, and providing an entrance for inputting complaint related information, wherein the entrance comprises an input box and / or an input button; receiving the complaint related information input by the complaint party through the entrance; andgenerating a second complaint request according to the complaint related information, and sending the second complaint request to a server corresponding to a second client for processing the second complaint request, so that the second client views the complaint related information through the server.

Description

technical field [0001] This specification relates to the communication field, and in particular to a complaint method and device. Background technique [0002] The current Internet environment is becoming more and more complex. For example, in the financial field, investors may encounter situations where they have nowhere to complain when faced with platform changes. The traditional ways of reporting by letters and visits mainly include: (1) Sending reports and complaints to relevant departments in the form of letters; the main disadvantages of this method are long process and poor user experience. (2) Telephone reporting; this method requires that complaints and reports must be made within the specified working hours. (3) Report to relevant personnel in person; this method also requires that complaints and reports must be made within the specified working hours. (4) Online reporting via PC; the main disadvantage of this method is that it is impossible to verify the real i...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06Q40/00G06Q50/10
CPCG06Q30/01G06Q40/00G06Q50/10
Inventor 全方磊史建鹏陈锡辉
Owner ADVANCED NEW TECH CO LTD