Forward moving support system and forward moving support method for handling complaint work order

Abstract

The invention provides a forward moving support system for handling a complaint work order. The forward moving support system comprises a power management module, a positioning and navigation module,a data communication module, a speech recognition module, an image recognition module, a speech acquisition and playing module, an image acquisition module, a multi-screen interactive display module,an operation control module, a data storage module and a memory module. The invention also provides a forward moving support method for handling the complaint work order. The real-time communication between the processing personnel and the expert real-time support group can be realized through the image acquisition and playing module, the speech acquisition and playing module and the multi-screeninteractive display module so that the processing personnel can obtain the decision support of the remote management personnel, the professional support of the technical personnel and the cooperationsupport of the assisting personnel in real time, and the customer complaints can be solved quickly and effectively.

Description

technical field [0001] The invention relates to a forward support system and a forward support method for handling complaint work orders. Background technique [0002] A customer-centric operating model is the hallmark of a new generation of business operations. In today's society, on-site complaint handling is the most troublesome problem in all walks of life. After the complaint handling personnel arrive at the scene, there is no corresponding inspection, recording and supporting technical means, so that the inspection items are not met before the complaint handling. The interface is not clear, and there is no supporting means for complaints when they encounter problems, which leads to the inability to solve customer complaints quickly and effectively, which seriously affects customer satisfaction. [0003] Therefore, it is necessary to move the system platform for customer complaint support forward. When on-site processing personnel encounter problems, they can always ob...

AI Technical Summary

Problems solved by technology

In today's society, on-site complaint handling is the most troublesome problem in all walks of life. After the complaint handling personnel arrive at the scene, there is no corresponding inspection, recording and supporting technical means, so that the inspection items are not met before the complaint handling. The interface is not clear, and there is no means of support after complaints encounter problems, resulting in customer complaints not being resolved quickly and effectively, seriously affecting customer satisfaction

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