Bank counter branch queuing management system, device and method
A technology for queuing management and bank counters, applied in the field of queuing management, can solve the problems of one-way queuing calling and lack of two-way communication channels for queuing decisions
Active Publication Date: 2020-05-08
BANK OF CHINA
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[0003] The embodiment of the present invention provides a bank counter network queuing management system, device and method, which solves the technica
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[0052] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0053] In the embodiment of the present invention, a kind of queuing management system of bank counter outlets is provided, such as figure 1 As shown, including: calling terminal, smart bracelet and background server;
[0054] The calling terminal is used for: receiving the identity information input by the user, and sending the identity information to the background server;
[0055] The background server is used to: configure a corresponding smar...
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The invention provides a bank counter branch queuing management system, device and method. The system comprises a number calling terminal, an intelligent bracelet and a background server. The number calling terminal receives and sends the identity information to the background server. The background server configures a corresponding smart bracelet for the user according to the identity informationand sends a queuing serial number to the smart bracelet, and sending a generated vibration reminding instruction to the corresponding smart wristband based on the sequence of the plurality of queuingserial numbers when one user arrives for business handling. The intelligent bracelet receives the queuing serial number, generates vibration according to the vibration reminding instruction to remindthe user to handle the business. The intelligent bracelet acquires and sends sensing information of the intelligent bracelet to the background server, and the background server judges whether the intelligent bracelet induction information meets a preset condition, and if so, adjusts the sequence of the plurality of queuing serial numbers. According to the scheme, the intelligent bracelet is introduced to replace queuing number tickets, and the customer service quality and efficiency are improved.
Description
technical field [0001] The invention relates to the technical field of queuing management, in particular to a queuing management system, device and method for bank counter outlets. Background technique [0002] With the development of banking business and the increase of business volume, more and more users go to branches to handle business. The existing bank intelligent calling system is a one-way system processing decision, lack of queuing decision from the perspective of customers. The reason is that the queuing process itself is a one-way service, lacking a two-way communication channel with customers. Contents of the invention [0003] The embodiment of the present invention provides a bank counter outlet queuing management system, device and method, which solves the technical problems in the prior art that one-way queuing calling lacks queuing decisions from the perspective of customers and two-way communication channels with customers. [0004] An embodiment of th...
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Login to View More IPC IPC(8): G07C11/00
CPCG07C11/00G07C2011/04
Inventor 丁兆星
Owner BANK OF CHINA