Method and device for processing data in knowledge base, computer equipment and storage medium

A data processing and knowledge base technology, applied in the field of data processing, can solve problems such as low efficiency of knowledge question and answer, and achieve the effect of avoiding knowledge conflict and efficient knowledge question and answer

Pending Publication Date: 2020-06-23
PING AN TECH (SHENZHEN) CO LTD
View PDF0 Cites 1 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Based on this, it is necessary to provide a data processing method, device, computer equipment and storage medium in a knowledge base that supports effic

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Method and device for processing data in knowledge base, computer equipment and storage medium
  • Method and device for processing data in knowledge base, computer equipment and storage medium
  • Method and device for processing data in knowledge base, computer equipment and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0059] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0060]The data processing method in the knowledge base provided by this application can be applied to such as figure 1 shown in the application environment. Wherein, the user terminal 102 communicates with the server 104 through the network. The knowledge base is a database system that classifies and collects specific information, stores it reasonably, queries intelligently, and can be updated and maintained. Its main function is to help customer service such as intelligent robot customer service to serve customers accurately and efficiently. In order to facilitate custo...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention relates to the technical field of data processing, provides a method and device for processing data in a knowledge base, computer equipment and a storage medium. When knowledge is inputinto the knowledge base each time, an inverted index structure table can be created on the basis of an SLOR technology; stock knowledge documents such as standard questions can be quickly asked; indexsearch is performed on data such as standard answers; searching knowledge documents related to the input knowledge, returning the knowledge documents having knowledge conflicts with the to-be-input knowledge data through a preset thresholding knowledge conflict interface according to a threshold value corresponding to the thresholding knowledge conflict interface, and inputting the to-be-input knowledge data when detecting that the knowledge conflicts are not completely matched. According to the scheme, knowledge conflicts generated in actual questions and answers are avoided while repeated import of similar knowledge data is avoided, and efficient knowledge questions and answers are supported.

Description

technical field [0001] The present application relates to the technical field of data processing, in particular to a data processing method, device, computer equipment and storage medium in a knowledge base. Background technique [0002] With the development and application of artificial intelligence technology becoming more mature, the value of customer service robots in improving the efficiency of customer service centers and reducing customer service costs is becoming more and more obvious. An intelligent customer service robot is inseparable from the construction of a knowledge base. The knowledge base is a database system that classifies and collects specific information, stores it reasonably, queries intelligently, and can be updated and maintained. It is an important part of the customer service center. [0003] At present, when the knowledge base is in operation, there is a phenomenon that multiple knowledge bases share the same knowledge. When adding knowledge data ...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
IPC IPC(8): G06F16/31G06F16/332G06F16/35G06F40/289G06N3/02
CPCG06N3/02G06F16/319G06F16/3329G06F16/35
Inventor 高祎璠伍必欣
Owner PING AN TECH (SHENZHEN) CO LTD
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap