Intelligent hotel self-service check-in terminal

Abstract

The invention discloses an intelligent hotel self-service check-in terminal, which comprises an intelligent hotel self-service check-in terminal, and is characterized by comprising a self-service check-in machine, an intelligent door lock and a ward round terminal, the self-service check-in machine comprises a processor; the input equipment is used for displaying an operation panel with a plurality of function keys, inputting a control instruction and generating a payment or collection two-dimensional code; the intelligent voice learning system is used for operation guidance, conversation, voice instruction sending and voice service providing; the identity recognition module is used for collecting and verifying guest information; the room card receiving and releasing module is used for reading, writing and emptying the intelligent room card information and issuing or recovering the room card; a read-write chip is arranged in the room card and is used for unlocking the intelligent doorlock; and the network module is used for being connected with a data server provided with a hotel management platform. According to the invention, hotel service is intelligentized and intelligently evaluated in the whole process, the customer experience is improved, the labor cost is reduced, management of room cards and check-in conditions is facilitated, electricity is saved, and hotel intelligent upgrading is promoted.

Description

technical field [0001] The present invention relates to the field of computer network teaching, and more specifically, to an intelligent hotel self-service check-in terminal. Background technique [0002] With the prosperity of the economy and the improvement of people's living standards, the demand for work and life such as business contacts, travel and family visits, vacations and leisure is increasing. People's frequent travel has brought huge development space to the hotel and hotel industry. Hotels are rising day by day, and the service management level of hotels also needs to be continuously improved. General hotel management systems often require guests to check in and check out at the front desk. When checking in, after the guest registers at the front desk with an ID card and pays a deposit, the front desk service staff will issue the room card to the guest. Due to the limited number of hotel front desk service personnel, especially on holidays, when there are man...

AI Technical Summary

Problems solved by technology

First of all, the smart hotel self-service check-in system is a new thing. It is not easy for guests to use it for the first time, and they still need human guidance, and the general self-service check-in machine only provides check-in and check-out functions. If the guest’s itinerary changes or the room card is lost , it is difficult to adjust, and it is not convenient to manage the room card in the background

And the general self-service check-in machine does not have the hotel service function, and it is not convenient for the hotel personnel to carry out background management

It is difficult to improve the service quality of the hotel because customers' opinions cannot be accepted after leaving the store

The traditional manual check-in method is to have a room card, and the power of the room is turned on and off by plugging in and out of the room card, while the smart hotel self-check-in system generally uses fingerprint recognition to enter and exit the hotel, which is not only expensive, but also easily causes guests to forget to turn off the power and cause power loss

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