Outbound method, device and system, electronic equipment and storage medium
A technology of telephony and dynamic configuration, which is applied in the direction of subscriber special services, etc., and can solve problems such as high cost, low connection rate, and dependence on stability
Inactive Publication Date: 2021-03-09
北京轻松筹信息技术有限公司
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Problems solved by technology
[0002] In related technologies, the call center is the core functional module of the telemarketing system, and Computer Telecommunication Integration (CTI) is an indispensable part of the outbound call system. The cost of self-construction and maintenance is extremely high, so most of the The call center system will use third-party CTI, which causes the call center to rely heavily on the stability of the third-party CTI, and in the process of outbound calls, adopts a fixed outbound configuration, which makes the third-party CTI unable to quickly respond to the call center's policy adjustments , so that the connection rate is reduced
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[0030] In order to make the purposes, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only It is a part of the embodiments of this application, but not all of them. The components of the embodiments of the application generally described and illustrated in the figures herein may be arranged and designed in a variety of different configurations. Accordingly, the following detailed description of the embodiments of the application provided in the accompanying drawings is not intended to limit the scope of the claimed application, but merely represents selected embodiments of the application. Based on the embodiments of the present application, all other embodiments obtained by those skilled in the art wi...
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The embodiment of the invention provides an outbound method, device and system, electronic equipment and a storage medium, and the method comprises the steps: obtaining an outbound task triggered by aseat end through employing an outbound number which is obtained through dynamic configuration according to the outbound condition of a historical number, wherein the historical number is a number used before the outbound number is obtained; and sending the outbound task to a target computer telephone integration module according to a pre-configured routing rule so as to enable the target computertelephone integration module to complete a call according to the outbound number, the target computer telephone integration module being selected from a plurality of computer telephone integration modules.
Description
technical field [0001] The embodiment of the present application relates to the field of call center communication, and specifically relates to an outbound call method, device, system, electronic equipment and storage medium. Background technique [0002] In related technologies, the call center is the core functional module of the telemarketing system, and Computer Telecommunication Integration (CTI) is an indispensable part of the outbound call system. The cost of self-construction and maintenance is extremely high, so most of the The call center system will use third-party CTI, which causes the call center to rely heavily on the stability of the third-party CTI, and in the process of outbound calls, adopts a fixed outbound configuration, which makes the third-party CTI unable to quickly respond to the call center's policy adjustments , so that the connection rate is reduced. [0003] Therefore, how to improve the connection rate of outbound numbers becomes an urgent prob...
Claims
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Login to View More IPC IPC(8): H04M3/51
CPCH04M3/51
Inventor 张轩铭
Owner 北京轻松筹信息技术有限公司