Optimization method for improving VOIP call completing rate

Abstract

The invention relates to the field of calls, in particular to an optimization method for improving a VOIP call completing rate. The method comprises the steps that S1, presetting a plurality of number pools, wherein each number pool comprises a plurality of lines, and each line corresponds to a plurality of numbers; S2, selecting one number pool from all the number pools as an outbound call number pool according to the outbound call information of an outbound call initiator and the called information of a called person; and S3, selecting a line as an outbound call line according to the outbound call information, the called information and the line proportion and the limiting condition corresponding to each line in the outbound call number pool, and selecting any one number from all numbers corresponding to the outbound call line as an external display number. The technical scheme of the invention has the beneficial effects that the optimization method for improving the VOIP call completing rate provided by the invention not only can select a proper line and guarantee the normal connection of the line, but also can select a proper display number and improve the subjective connection willingness of a called person, thereby improving the whole line call completing rate.

Description

technical field [0001] The invention relates to the field of calls, in particular to an optimization method for improving the VOIP connection rate. Background technique [0002] The existing mainstream VOIP (Voice over Internet Protocol, voice over Internet) outbound call solution mainly establishes a call center system through self-built servers or cloud services, and accesses VOIP lines through SIP (Session Initiation Protocol, Session Initiation Protocol) To achieve this, that is, the outside caller logs in to the call center, and communicates with the called person through the VOIP line provider and operator, the terminal of the called person rings and displays the number, and the called person picks up the call according to the displayed number, and then realizes Business communication between the caller and the callee. [0003] In practical application, the determining factors of whether the call is connected can be mainly divided into the objective restriction of the...

AI Technical Summary

Problems solved by technology

Among them, the objective restriction of the outbound line means that when the outbound call passes through the VOIP line provider and operator, it may encounter the outbound call time period limit, blacklist limit, outbound call frequency limit, good number limit and blind area limit of the line. , because these restrictions are rigid regulations and cannot be changed, resulting in the failure of dialing the phone, resulting in a low overall connection rate of outbound calls and a decrease in business conversion rate; False information, setting up scams, and the proliferation of telecommunications fraud incidents such as inducing victims to make money or transfer money, most callees are resistant to unfamiliar numbers, and often decide whether to answer the call based on the displayed number. If the displayed number If it is not appropriate, the called person will refuse to answer the call, which will also cause the outbound caller to be unable to successfully connect with the called person, which will lead to a low overall connection rate of outbound calls and a decrease in business conversion rate

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