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Service state analysis method and device, electronic equipment and storage medium

A technology for business analysis and business status, applied in the field of computer vision, which can solve problems such as error-prone, low accuracy, and heavy workload

Pending Publication Date: 2021-12-14
BEIJING SENSETIME TECH DEV CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Due to the large workload of manual statistics, it is easy to make mistakes, resulting in poor efficiency and low accuracy of business status analysis

Method used

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  • Service state analysis method and device, electronic equipment and storage medium
  • Service state analysis method and device, electronic equipment and storage medium
  • Service state analysis method and device, electronic equipment and storage medium

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Embodiment Construction

[0033] In order to make the purpose, technical solutions and advantages of the present disclosure clearer, the present disclosure will be further described in detail below in conjunction with the accompanying drawings. All other embodiments obtained under the premise of creative labor belong to the protection scope of the present disclosure.

[0034] In the following description, references to "some embodiments" describe a subset of all possible embodiments, but it is understood that "some embodiments" may be the same subset or a different subset of all possible embodiments, and Can be combined with each other without conflict.

[0035] In the following description, the term "first\second\third" is only used to distinguish similar objects, and does not represent a specific ordering of objects. Understandably, "first\second\third" Where permitted, the specific order or sequencing may be interchanged such that the embodiments of the disclosure described herein can be practiced ...

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Abstract

The embodiment of the invention provides a service state analysis method and device, electronic equipment and a storage medium. The method comprises the steps: obtaining a to-be-processed video frame sequence of a financial service scene for a target service analysis type; in response to the recognition trigger instruction, performing character recognition on the to-be-processed video frame sequence to obtain an recognition result of a character state corresponding to the target service analysis type; wherein the character state represents at least one of a human body state and an expression state; based on the recognition result, recording financial service scene data; the financial service scene data represents the change of the character state; and obtaining a target service state of the object in the financial service scene based on the financial service scene data. According to the invention, the service state analysis efficiency and accuracy are improved.

Description

technical field [0001] The present disclosure relates to computer vision technology, and in particular to a business state analysis method, device, electronic equipment and storage medium. Background technique [0002] At present, in the business handling scenario, there are usually a large number of customers handling business in multiple business handling positions. The analysis of business status, such as business handling efficiency, customer satisfaction, etc., often requires statisticians to count business handling data, so that Complete business status analysis, for example, by distributing satisfaction survey questionnaires to each customer, and then counting the questionnaire results to obtain customer satisfaction results. Due to the large workload of manual statistics, it is easy to make mistakes, resulting in poor efficiency and low accuracy of business status analysis. Contents of the invention [0003] Embodiments of the present disclosure provide a service ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06K9/00G06Q40/02
CPCG06Q40/02
Inventor 孙贺然王磊白登峰
Owner BEIJING SENSETIME TECH DEV CO LTD