The invention provides a two-way
referral service method and
system, a computer and a storage medium, and the method comprises the following steps: receiving multi-mode inquiry information from a patient end, and generating a pre-inquiry result based on an
artificial intelligence model according to the inquiry information; and obtaining diagnosis information from the current doctor terminal, generating a pre-
referral prompt based on the
dynamic resource scoring model and the classification model according to the diagnosis information, feeding back the pre-
referral prompt to the current doctor terminal, and
synchronizing the diagnosis information to a referral doctor terminal corresponding to the referral decision. Through intelligent prompt, a decision
algorithm and department recommendation, it is ensured that a patient can be quickly and accurately referred to the most appropriate
medical institution and department, the utilization efficiency of medical resources is improved, reasonable configuration of the medical resources is achieved, three-end closed-loop intercommunication covering patient referral, doctor operation and management end tracking is achieved, an optimal path for graded diagnosis and treatment is provided for the patient, and the
medical quality of the patient is improved. A
dynamic resource allocation center is established for medical institutions, and data-driven decision support is provided for health management departments.