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Computer system for monitoring actual performance to standards in real time

A working method, subordinate technology, applied in the direction of instrumentation etc., which can solve problems of lack of knowledge and/or experience, complexity, inconsistent training and evaluation of employees, etc.

Inactive Publication Date: 2007-09-12
UNITED PARCEL SERVICE OF AMERICAN INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The more training and evaluation methods become more and more complex within an organization, the more likely it is that some managers will have less knowledge and / or experience than others
This variance between different managers can lead to inconsistent training and evaluation of workers

Method used

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  • Computer system for monitoring actual performance to standards in real time
  • Computer system for monitoring actual performance to standards in real time
  • Computer system for monitoring actual performance to standards in real time

Examples

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Embodiment Construction

[0019] The invention will now be described more fully with reference to the accompanying drawings, which show some, but not all, embodiments of the invention. In fact, the present invention can be implemented in many different forms and should not be construed as limited to the embodiments set forth herein; on the contrary, these embodiments are provided so that the disclosure will satisfy applicable legal requirements. Similar numbers refer to similar components throughout.

[0020] Figure 1 shows the components of a system 10 for coordinating management activities related to multiple employees in accordance with an embodiment of the present invention. In a preferred embodiment, the system 10 coordinates the management of multiple package delivery driver evaluation and training activities. The system 10 is particularly advantageous in assisting managers who need to accompany package delivery drivers away in the field to evaluate their performance and manage on-the-fly training. A...

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PUM

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Abstract

The present invention provides a system and method for conducting a management session between a supervisor and an employee or other subordinate. The system utilizes a handheld personal computer that is programmed with multiple supervisory functions, which are displayed in an integrated format to reduce the number of supervisory sessions required for a given employee. The system also provides for the capture and storage of automatic work measurement data, which can be integrated with other work measurement data captured by one or more sensing devices within the employee's workspace, and performance to standards can be reviewed in real time via real-time alerts or at the end of the evaluation.

Description

Technical field [0001] The present invention generally relates to the coordination of management activities, and more particularly to a handheld computer system that facilitates the evaluation and training of multiple employees. Background technique [0002] The success of a business is often determined by its ability to create and maintain an efficient workforce. In order to meet this demand, the company must invest the time and energy required to properly train its employees and evaluate their performance. On-the-job training and management (OJS) is one of the main methods that many companies try to achieve this goal. OJS can include any type of training or evaluation activities that seek to improve the effectiveness of the company’s workforce. Although, in practice, "training" activities and "evaluation" activities may overlap, training usually refers to educating employees the correct way to do things, and "evaluation" usually refers to the process of observing and recording ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00
CPCG06Q10/06398G06Q10/00
Inventor 布鲁斯·阿伦斯大卫·卡蒂埃
Owner UNITED PARCEL SERVICE OF AMERICAN INC
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