Process-integrated tree view control for interactive voice response design

An interactive voice and view technology, applied in the field of communication, can solve problems such as limited design parameters, lack of general guidance on the learning curve, and increased design defects

Active Publication Date: 2011-11-30
MICROSOFT TECH LICENSING LLC
View PDF4 Cites 8 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

A general approach increases the risk of design flaws, while a restrictive approach restricts the design to basic patterns
For example, a basic call routing and queuing solution based on a static form where the IVR creator can enter simple questions and answers may be eas

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Process-integrated tree view control for interactive voice response design
  • Process-integrated tree view control for interactive voice response design
  • Process-integrated tree view control for interactive voice response design

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0013] As briefly described above, IVR systems can be designed that employ dynamic forms that automatically evolve as user input content to provide visual guidance on possible next steps in the IVR system. The dynamic form can follow a tree view structure for entering and displaying responses at design time. IVR content can be imported directly into a tree view structure in an ad-hoc fashion to provide a streamlined experience to the user compared to segmented building blocks. In the following detailed description, reference is made to the accompanying drawings which form a part hereof, and which show by way of illustration various embodiments or examples. Aspects may be combined, other aspects may be utilized, and structural changes may be made without departing from the spirit or scope of the invention. Accordingly, the following detailed description is not intended to be limiting, and the scope of the invention is defined by the appended claims and their equivalents.

[0...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The present invention discloses a process-integrated tree view control for interactive voice response design. An Interactive Voice Response (IVR) system design is provided that employs a dynamic form that automatically evolves as the user enters content to provide visual guidance on possible next steps in the IVR system. Dynamic forms follow a responsive tree view structure. IVR content can be imported directly into a tree view structure in an ad-hoc fashion, which provides a streamlined experience to the user compared to segmented building blocks.

Description

technical field [0001] The invention relates to the communication field, in particular to the design of interactive voice response. Background technique [0002] Interactive Voice Response (IVR), an integral part of many telecommunications solutions, allows callers to access specific information through interaction with an answering robot through dual-tone multi-frequency (DTMF) keypad entry or voice recognition. Some typical IVR uses include call distribution in call centers or direct access to information such as remote banking transactions, airlines, etc. [0003] In order to provide a satisfactory caller experience, parameters such as what questions the system asks, what user input is expected, how to interpret the user input, how the automaton reacts to the user input, etc. can be considered in the IVR design. The IVR design process is challenging. A generic approach increases the risk of design flaws, while a restrictive approach restricts the design to basic pattern...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
IPC IPC(8): H04M3/493G06F9/44
CPCH04M2203/355H04M2201/42H04M3/493H04M7/0036H04M2203/2038
Inventor F·迪比W·勒菲弗K·罗林
Owner MICROSOFT TECH LICENSING LLC
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap