Switching control method and device, and self-service device

Abstract

A switching control method comprises: after a mode switching instruction is received, loading banknotes of a certain amount to a temporary storage module (S101); shielding and releasing a cash cartridge after the loading is completed (S102); and after the cash cartridge is shielded and released, switching a working mode to a working mode of simultaneously running cash counting and maintenance and cash service, sending mode switching completion information, so as to instruct a worker to perform cash counting and maintenance, and at the same time, a self-service device providing a cash service by using the banknotes in the temporary storage module (S103). That is, during cash counting and maintenance, when a customer withdraws money, the cash provided by the self-service device is taken from the temporary storage module; and when a customer deposits money, the cash received by the self-service device is also stored into the temporary storage module, so that cash counting and maintenance and cash service can be performed simultaneously, thereby improving the multi-functional service rate of the self-service device. Also disclosed are a switching control apparatus and a self-service device.

Description

technical field [0001] The present invention relates to the technical field of financial self-service equipment, and more specifically, relates to a switching control method, device and self-service equipment for realizing parallel operation of cash service and banknote clearing maintenance. Background technique [0002] A common self-service device in daily life is an automated teller machine (Automated Tellermachine, ATM). The working modes of the automatic teller machine are mainly divided into a power-on mode, a configuration mode, a service mode, an offline mode and a maintenance mode. Among them, when the ATM is in the service mode, it can provide external cash services, such as depositing or withdrawing money, and can also provide non-cash services such as inquiry, password modification, payment, and transfer; and when the ATM needs to be cleared and maintained , the ATM will switch from service mode to maintenance mode. [0003] However, the current ATMs can only pe...

AI Technical Summary

Problems solved by technology

[0003] However, the current ATMs can only perform non-cash services such as inquiries, password changes, payment, and transfers when performing banknote clearing maintenance, but cannot provide external cash services. Only after the banknote clearing maintenance is completed, can they continue to provide external cash services. That is to say, the cash clearing maintenance and cash service of the current automatic teller machine cannot run in parallel, and the bill clearing maintenance can take as little as 20 minutes and as long as one hour, making the full-function service rate of the self-service equipment (full-function service rate refers to the Within a certain period of time, the ratio of the time when the self-service equipment normally provides full-function services to the outside world and this period of time, where the full-function service refers to the normal operation of all service functions of the self-service equipment) is relatively low

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