Natural expression information processing method, natural expression information processing and responding method, equipment and system

An information processing method and a technology for expressing information, applied in the fields of information processing equipment and information processing systems, can solve problems such as difficulty in meeting, and achieve the effects of reducing accuracy requirements, high fidelity, and reducing complexity

Inactive Publication Date: 2014-02-19
ICONTEK CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Therefore, like the IVR system, the ICC system is also difficult to meet the organization's needs of "effectively increasing the rate of customers using self-service and greatly replacing manual workload"

Method used

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  • Natural expression information processing method, natural expression information processing and responding method, equipment and system
  • Natural expression information processing method, natural expression information processing and responding method, equipment and system
  • Natural expression information processing method, natural expression information processing and responding method, equipment and system

Examples

Experimental program
Comparison scheme
Effect test

example 1

[0079] Example 1: FSBNK27100000000860109558800000000000000000002zh-CN003

[0080] in,

[0081] The industry code is,

[0082] · FS=Financial Service (main industry)

[0083] ·BNK=Bank (sub-industry)

[0084] The industry business code is,

[0085] ·2710000000=First-level industry business scope-2 (credit card) Second-level industry business scope-7 (adjustment of credit limit) Third-level industry business scope-1 (increase of credit limit) 0000000 (no more subdivided categories)

[0086] The institution code is,

[0087] 086010955880000000000000=country number 086 (China) 010 (Beijing) 9558800000000000000 (ICBC Head Office)

[0088] Institution business code is,

[0089] 00000=No institutional business category (In this regularized standard expression, there is no institutional business category defined by the institution "Industrial and Commercial Bank of China Headquarters", which means: this regularized standard expression completely belongs to the industry business ...

example 2

[0096] Example 2: TVTKT11200000000014047730305000000000001240003fr-CH000

[0097] ·TV=Traveling Service travel service (main industry)

[0098] · TKT=Ticketing (sub-industry)

[0099] ·1120000000=First-level industry business scope—1 (air ticket) Second-level industry business scope—1 (air ticket rebooking) Third-level industry business scope—2 (delay) 0000000 (no more subdivided categories)

[0100] 001404773030500000000000=country number 001 (USA) 404 (Georgia, Atlanta) 773030500000000000 (Delta Airlines, USA)

[0101] ·12400=First-level agency business scope—1 (discount tickets) Second-level agency business scope—2 (off-season) Third-level agency business scope—4 (Asia-Pacific region) 00 (no further subdivision)

[0102] 03=Image (The data type of irregular and natural expression information provided by the customer is "image", for example: when the customer encounters a system error when changing the ticket on Delta's official website, the customer will take a screenshot...

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Abstract

The invention provides a natural expression information processing method. The natural expression information processing method includes identifying natural expression information from users to acquire natural expression in the form of characters, and transforming the identified natural expression into standard expression in the form of codes. According to the natural expression information processing method, ruleless natural expression information can be transformed into encoded standard expression; transformation of the standard expression refers to transformation from semanteme of the natural expression to the codes, and no accurate language translation is needed, so that accuracy requirements of machine translation can be reduced, complexity of databases used for expression transformation (machine translation) is lowered, data inquiry and update speeds are increased, and performance of intelligent processing is improved; in addition, by simple encoded expression, workload for human-assisted intervention can be reduced.

Description

technical field [0001] The present invention relates to an information processing method, in particular, to a processing method for natural expression information of human beings, a processing and response method for the natural expression information, and an information processing device and an information processing system applying the processing and response method . Background technique [0002] Machine translation (MT, Machine Translation, commonly known as "machine translation") belongs to the category of Computational Linguistics, which uses computer programs to translate text or voice expressions from one natural language to another. In a sense, vocabulary replacement between different natural languages ​​is realized. Furthermore, by using corpus technology, more complex automatic translation can be realized, and different grammatical structures, vocabulary recognition, idiomatic correspondence, etc. can be better handled. [0003] Current machine translation tools...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/28H04M3/51G06N20/00
CPCG10L15/22G06N20/00G06F16/90332G10L17/24G06F40/47G06F40/30G06N7/01G06F40/58G06F40/42G06N3/008
Inventor 不公告发明人
Owner ICONTEK CORP
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