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Logistics branch evaluation method, device and electronic device

An evaluation method and logistics technology, applied in the field of logistics, can solve problems such as one-sidedness and inability to service quality of logistics outlets

Inactive Publication Date: 2016-07-27
CAINIAO SMART LOGISTICS HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] This application provides an evaluation method for logistics outlets to solve the problem of one-sidedness in the prior art and the inability to truly improve the service quality of each specific logistics outlet from the perspective of customers

Method used

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  • Logistics branch evaluation method, device and electronic device
  • Logistics branch evaluation method, device and electronic device
  • Logistics branch evaluation method, device and electronic device

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Embodiment Construction

[0091] In the following description, numerous specific details are set forth in order to provide a thorough understanding of the application. However, the present application can be implemented in many other ways different from those described here, and those skilled in the art can make similar promotions without violating the connotation of the present application. Therefore, the present application is not limited by the specific implementation disclosed below.

[0092] The first embodiment of the present application provides a method for evaluating logistics outlets, the second embodiment of the present application provides an evaluation device for logistics outlets, and the third embodiment of the present application provides an electronic device.

[0093] An example of an evaluation method for logistics outlets provided by this application is as follows:

[0094] Please refer to the embodiment of the evaluation method for logistics outlets provided in the first embodiment ...

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Abstract

The invention discloses a logistics branch evaluation method, a device and an electronic device. The logistics branch evaluation method comprises steps of obtaining user evaluation texts for a specific logistic branch, obtaining logistics related evaluation words corresponding to various logistics attributes in the user evaluation texts, obtaining preset attribute values corresponding to the evaluation words related to the logistics according to the contrasting relation between the preset logistics related evaluation words and the attribute values, calculating and obtaining the score of the specific logistics branch through a preset algorithm according to the obtained attribute values corresponding to the logistics related evaluation words, wherein the score is used as the evaluation on the specific logistics branch. The evaluation method can measure the satisfaction degree or the dissatisfaction degree of users on the service of the specific logistics branch from the perspective of the users, which effectively establishes a feedback bridge between the users and the logistics branch and can comprehensively, objectively and specifically improves the logistics service.

Description

technical field [0001] This application relates to the field of logistics, in particular to a method for evaluating logistics outlets. The present application also relates to an evaluation device for logistics outlets and an electronic device. Background technique [0002] With the continuous development of the logistics industry, the express delivery market is already in a stage of rapid development, and express delivery companies are facing fierce competition. In this environment, how to effectively improve customer service has become a crucial factor for express delivery companies to seek their development Among them, the improvement of logistics speed and service quality is the top priority for the rapid development of express delivery companies. [0003] At present, when express delivery companies judge the logistics speed, they stand on their own point of view, starting from receiving the logistics order issued by the customer, and until the logistics order is deliver...

Claims

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Application Information

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IPC IPC(8): G06Q10/08G06Q50/28
Inventor 郑元跃丁松张晓梦
Owner CAINIAO SMART LOGISTICS HLDG LTD