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Speech assessment method and apparatus

An evaluation method and voice technology, applied in the field of communication, can solve problems such as different user feelings and failure to reflect the real feelings of users, and achieve the effect of improving service quality

Active Publication Date: 2017-04-05
CHINA UNITED NETWORK COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, such an evaluation index ignores the differences in the problems encountered by users during the call, and cannot truthfully reflect the real feelings of users. During the two calls dropped during the month, although from the perspective of the network, the user has two dropped calls, the dropped rate is the same, but the user's experience is not the same

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  • Speech assessment method and apparatus

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Embodiment Construction

[0019] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0020] Such as figure 1 As shown, the embodiment of the present invention provides a voice evaluation method, and its execution body is a network device, such as a server. The methods include:

[0021] 101. Acquire CDR (Call Detail Records, call detail records) of each user in the target area.

[0022] Wherein, the CDR includes: at least one call record; the call record includes: call start time, call end time, calling party number, called party number. In ...

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Abstract

The invention discloses a speech assessment method and apparatus, relates to the technical field of communication, and can solve the problem that in the prior art, an assessment index of speech service cannot reflect the true feeling of users. The speech assessment method includes: obtaining a call detailed record (CDR) of each user in a target area, wherein the CDR comprises at least one call log, and the call log comprises the call starting time, the call ending time, a calling user number and a called user number; determining at least one independent call from the CDR of the single user; assessing each independent call to obtain an independent call assessment; determining an overall call assessment of the single user according to all the independent call assessments corresponding to the single user; and determining the speech assessment of the target area according to the overall call assessment of each user in the target area. The method and apparatus can be applicable to an assessment process of speech services.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a voice evaluation method and device. Background technique [0002] With the gradual development of communication technologies, users have higher and higher requirements on the service quality of voice services. In order to ensure the service quality requirements of users for voice services, operators propose corresponding evaluation indicators to evaluate voice services, so as to carry out targeted optimization and rectification. Existing evaluation indicators for voice services start from the network side and are obtained through data accumulation and statistics. For example, if a user makes 10 calls in an area and one of them is dropped, the call drop rate in this area is 10%. However, such an evaluation index ignores the differences in the problems encountered by users during the call, and cannot truly reflect the real feelings of users. During the two calls dropped ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/22
CPCH04M3/2218H04M3/2227H04M3/2236
Inventor 乔金剑叶青
Owner CHINA UNITED NETWORK COMM GRP CO LTD