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Automatically answering method, device, storage medium and electronic equipment

An automatic answering and answering technology, applied in the computer field, can solve the problems of low accuracy of the automatic answering system

Pending Publication Date: 2018-05-01
CLOUDMINDS SHANGHAI ROBOTICS CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, limited templates are difficult to cope with flexible and changeable natural language expressions, resulting in low accuracy in the actual operation of the automatic answering system

Method used

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  • Automatically answering method, device, storage medium and electronic equipment
  • Automatically answering method, device, storage medium and electronic equipment
  • Automatically answering method, device, storage medium and electronic equipment

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Embodiment Construction

[0018] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary examples do not represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present disclosure as recited in the appended claims.

[0019] Before introducing the automatic answering method, device and storage medium provided by the present disclosure, the possible application scenarios involved in the various embodiments of the present disclosure are firstly introduced. For example, figure 1 It is a schematic structural diagram of a customer service application scenario shown according to an exemplary embodiment. ...

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Abstract

The invention provides an automatically answering method, device, storage medium and electronic equipment. The automatically answering method comprises the steps: features of a to-be-answered questionare extracted; candidate question-answer pairs are screened from a question-answer corpus through similarity calculation which is performed on textual features of the to-be-answered question and textual features of questions of question-answer pairs in the question-answer corpus; feature vectors of the to-be-answered question are calculated based on a neural network model which completes a question-answer training in advance, the answers of the candidate question-answer pairs are calculated based on the neural network model, and the feature vectors of the answers of the candidate question-answer pairs are acquired; an answer is screened from the candidate question-answer pairs through performing cosine similarity calculation on the feature vectors of the to-be-answered question and the feature vectors of the answers of the candidate question-answer pairs, so that generalization of semantic distance is avoided, the semantic distance of the to-be-answered question and the candidate question-answer pairs is accurately measured by utilizing the neural network model, and the accuracy rate of screened answer is improved.

Description

technical field [0001] The present disclosure relates to the field of computers, in particular to an automatic answering method, device, storage medium and electronic equipment. Background technique [0002] Auto-response, which is crucial for chatbots and customer service systems that have developed rapidly in recent years, is a technology that automatically generates answers. [0003] Currently, automatic answers can be implemented based on templates. Match the questions entered by the user through the pre-defined templates, and when the matching answers are found, the automatic answering system can return the answers to the questions. However, limited templates are difficult to cope with flexible and changeable natural language expressions, resulting in low accuracy in the actual operation of the automatic answering system. Contents of the invention [0004] The present disclosure provides an automatic answering method, device, storage medium and electronic equipment ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30G06F17/27
CPCG06F16/3329G06F40/289G06F40/30
Inventor 檀利
Owner CLOUDMINDS SHANGHAI ROBOTICS CO LTD
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