A method for optimal configuration of agents based on social public opinion data mining technology

Abstract

The invention discloses a method for seat optimization configuration based on social public opinion data mining technology, comprising the following steps: Step 1, using web crawler technology to collect public opinion data; Step 2, preprocessing public opinion data, including data cleaning, data integration, Data conversion and data reduction; step 3, use text mining technology and support vector machine algorithm to establish a social public opinion confidence model, and divide the confidence level of social public opinion information; step 4, establish a seat optimization allocation model. The seat optimization algorithm model based on social public opinion data mining provided by the present invention, according to the real-time public opinion data of the Internet, combined with algorithms such as text mining and SVM, classifies the confidence level of social public opinion, and then evaluates the call-in volume of 12345 complaints and reports Forecasting, using big data technology to achieve scientific and reasonable allocation of seats.

Description

technical field [0001] The invention relates to the technical field of databases, in particular to a method for optimal configuration of seats based on social public opinion data mining technology. Background technique [0002] With the steady development of our country's politics, economy, culture, and society, people's awareness of rights protection has gradually increased, and their attention to social affairs has continued to increase. The 12345 government service hotline has become an effective platform for the people to reflect social problems and express social demands. window. In order to effectively exert the influence and function of the 12345 government service hotline, it is a basic task that cannot be ignored to arrange the number of seats reasonably. The rational allocation of seats is the basis and key for the people to express their demands and reflect problems in a timely and effective manner. [0003] The agent configuration model of the existing technolog...

AI Technical Summary

Problems solved by technology

[0003] The agent configuration model of the existing technology is only based on historical data such as the number of calls and the average processing time. This agent model considers a single factor and ignores social public opinion, a factor that is closely related to the number of complaints and reports from the masses. It is easy to cause Unreasonable seat configuration

Images