Seat optimization configuring method based on social public opinion data mining technology

Abstract

The invention discloses a seat optimization configuring method based on a social public opinion data mining technology. The method includes the following steps of firstly, collecting public opinion data through a network crawler technology; secondly, preprocessing the public opinion data, wherein preprocessing includes data cleaning, data integrating, data converting and data reducing; thirdly, establishing a social public opinion confidence model and dividing social public opinion confidence stages through a text mining technology and a support vector machine algorithm; fourthly, establishinga seat optimization configuring model. By means of the seat optimization configuring algorithm model based on social public opinion data mining, according to the real-time public opinion data of theInternet, in combination with a text mining algorithm and an SVM algorithm, social public opinion confidence stages are divided, then incoming calls for complaint reports to the telephone number of 12345 is evaluated and predicted, and scientific and reasonable configuration of seats is realized through a big data technology.

Description

technical field [0001] The invention relates to the technical field of databases, in particular to a method for optimal configuration of seats based on social public opinion data mining technology. Background technique [0002] With the steady development of our country's politics, economy, culture, and society, people's awareness of rights protection has gradually increased, and their attention to social affairs has continued to increase. The 12345 government service hotline has become an effective platform for the people to reflect social problems and express social demands. window. In order to effectively exert the influence and function of the 12345 government service hotline, it is a basic task that cannot be ignored to arrange the number of seats reasonably. The rational allocation of seats is the basis and key for the people to express their demands and reflect problems in a timely and effective manner. [0003] The agent configuration model of the existing technolog...

AI Technical Summary

Problems solved by technology

[0003] The agent configuration model of the existing technology is only based on historical data such as the number of calls and the average processing time. This agent model considers a single factor and ignores social public opinion, a factor that is closely related to the number of complaints and reports from the masses. It is easy to cause Unreasonable seat configuration

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