E-government reservation system

Abstract

The invention relates to the field of information systems, in particular to an e-government reservation system. Different from the existing reservation system, the e-government reservation system is characterized in that statistics of time of transaction of all kinds of business at all windows is carried out and average transaction time of each kind of business is calculated, so that the reservation waiting time is arranged reasonably. A client selects a to-be-transacted business type to carry out pre registration and then queuing with numbers is carried out; each window accumulates average transaction time of all kinds of businesses based on the queuing numbers to obtain total time for transaction; a queuing number arranging machine arranges the window with the shortest total transactiontime in priority, prints a receipt with a transaction window number and estimated waiting time for a client for prompting; clear waiting time is provided for the client and thus the client is able toarrange arrival and transaction time reasonably based on the business transaction time and prompted waiting time. Therefore, the user is able to read related transaction flows and policies conveniently during the waiting time to prepare related formalities and files in advance, so that the transaction efficiency is improved.

Description

technical field [0001] The invention relates to the field of design information systems, in particular to an e-government appointment system. Background technique [0002] In recent years, with the increase in the types of e-government certification services and the increase in service volume, waiting in line has become an urgent problem to be solved. Noisy and disorderly queuing and standing and waiting for a long time not only make customers feel restless, but also affect the office efficiency of service personnel, and the entire business place becomes chaotic, which seriously damages the service image of the company. In the prior art, hospitals, banks and the government all use numbering equipment, but in actual use, it is found that the processing time of various government affairs is quite different. The existing numbering equipment only performs sequentially according to the number of customers. When continuously receiving more difficult business, it will cause the wi...

AI Technical Summary

Problems solved by technology

Noisy and disorderly queuing and standing and waiting for a long time not only make customers feel restless, but also affect the office efficiency of service personnel, and the entire business place becomes chaotic, which seriously damages the service image of the company.

In the prior art, hospitals, banks and the government all use numbering equipment, but in actual use, it is found that the processing time of various government affairs is quite different. The existing numbering equipment only performs sequentially according to the number of customers. When it is difficult to handle business continuously, it will cause the window customers to be crowded and wait for a long time. There is an urgent need for a sorting system to solve the above technical problems.

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