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Online customer service management method, device, server and storage medium

A management method and technology for managing devices are applied in the fields of devices, online customer service management methods, servers and storage media, and can solve problems such as lack of flexibility

Active Publication Date: 2020-09-11
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Customer service members need to maintain customer service accounts and their own accounts, which lacks certain flexibility

Method used

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  • Online customer service management method, device, server and storage medium
  • Online customer service management method, device, server and storage medium
  • Online customer service management method, device, server and storage medium

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Embodiment Construction

[0043] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings. Apparently, the described embodiments are only some of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0044] In the description of the present invention, it should be understood that the terms "first" and "second" are used for description purposes only, and cannot be interpreted as indicating or implying relative importance or implicitly indicating the quantity of indicated technical features. Thus, a feature defined as "first" and "second" may explicitly or implicitly include one or more of these features. Also, the terms "first", "second", et...

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PUM

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Abstract

The present invention relates to an online customer service management method, device, server, and storage medium. The method includes: receiving an association request sent by an administrator account, where the association request includes a list of first accounts that need to be set as customer service accounts; The user account in the first account list is associated with the service platform, and sends an associated message to the user account in the first account list; receives the routing mode setting request sent by the administrator account, and according to the setting Request to set a message routing mode; according to the message routing mode, assign user-side messages to associated customer service accounts. The invention can associate the user account with the customer service account of the service platform without additional registration of the customer service account, and can realize the distribution of user side messages to customer service members on demand under different routing modes.

Description

technical field [0001] The present invention relates to the technical field of the Internet, in particular to an online customer service management method, device, server and storage medium. Background technique [0002] With the rapid development of the Internet, while providing a large number of services, it is also necessary to provide automatic or manual response services in terms of service quality and service content. In large enterprises, due to the huge organizational structure and differences in employee functions, there is also an urgent need for the service account function that can provide answering services within the enterprise, as well as the management of service accounts and the allocation of customer service members. [0003] The existing service numbers in the industry are generally divided into external and internal. There may be multiple service accounts in the enterprise for internal employees to use. Some internal service accounts provide a public ser...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/06H04L12/24H04L12/58
CPCH04L41/5041H04L41/5061H04L51/02H04L63/0815H04L63/101H04L51/56
Inventor 许金生陈郁易薇李斌
Owner TENCENT TECH (SHENZHEN) CO LTD