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AI customer service system based on official account

A technology of customer service system and official account, which is applied in the field of customer service system, can solve problems that are inconvenient for customers to quickly understand and solve, cannot improve the enthusiasm of customer service staff, and cannot realize customer inquiries, etc., so as to achieve timely reply and avoid long time waiting, easy to find the effect

Inactive Publication Date: 2019-03-08
宁波可麦网络科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] With the increasing business volume, the pressure on customer service is increasing day by day. The existing customer service system cannot respond to customer inquiries in a timely manner. At the same time, the existing customer service system does not have the function of labeling and counting customers. It cannot help customer service to understand customer information in depth, and it is not convenient for customer service to quickly understand and solve customer problems. At the same time, the existing customer service system cannot improve the enthusiasm of customer service personnel, and the use effect is poor

Method used

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  • AI customer service system based on official account
  • AI customer service system based on official account
  • AI customer service system based on official account

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Embodiment Construction

[0024] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0025] see Figure 1~4, in an embodiment of the present invention, an AI customer service system based on a public account includes a client module, a customer service server, and a server module, and the client module includes a registration module, a login module, an information receiving module, a data processing module, an information The feedback module and the wireless data sending module are used to facilitate the registration of personal accounts by cu...

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Abstract

The invention discloses an AI customer service system based on an official account. The AI customer service system comprises an official account management module, a customer interaction module, a wireless data sending module and a commission computing module, wherein the official account management module is used for customer service management, problem classification management, word segmentation management, fast reply management, keyword automatic reply management, common problem fast reply configuration and the like of the official account, so that the background configuration efficiency is improved to the largest extent; the customer interaction module is used for facilitating timely communication between a staff customer service and a customer while realizing an online real-time chatting function, and sending expressions, files, links and the like to the customer; a staff service module is used for judging an on-line state of the customer service, user access is realized only through the on-line customer service system, so that the situation that a user is not replied all the time after access to the customer service is avoided, and meanwhile, the customer service can also set a star target for the special user, and the user can evaluate the customer service after the problem is solved.

Description

technical field [0001] The invention relates to a customer service system, in particular to an AI customer service system based on a public account. Background technique [0002] With the increasing business volume, the pressure on customer service is increasing day by day. The existing customer service system cannot respond to customer inquiries in a timely manner. At the same time, the existing customer service system does not have the function of labeling and counting customers. It cannot help customer service to understand customer information deeply, and it is not convenient for customer service to quickly understand and solve customer problems. At the same time, the existing customer service system cannot improve the work enthusiasm of customer service personnel, and the use effect is poor. Contents of the invention [0003] The purpose of the present invention is to provide an AI customer service system based on a public account to solve the problems raised in the a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L12/58H04L29/08G06Q30/02
CPCG06Q30/0281G06Q30/0282H04L41/5061H04L51/02H04L51/046H04L67/04
Inventor 唐振兴
Owner 宁波可麦网络科技有限公司
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