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Printer troubleshooting method and device

A fault handling method and printer technology, applied in the direction of electrical digital data processing, digital output to printing unit, input/output process of data processing, etc., can solve the problems of delaying customer use time and low maintenance efficiency, and reduce waiting time Maintenance time, efficiency improvement effect

Active Publication Date: 2022-06-21
宜春宜联科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, when the outsourced printers of most manufacturers fail, customers need to contact the manufacturer actively, and the manufacturer then arranges technicians to carry out corresponding maintenance, which not only delays the use time of customers, but also makes the maintenance efficiency relatively low

Method used

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  • Printer troubleshooting method and device
  • Printer troubleshooting method and device
  • Printer troubleshooting method and device

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Embodiment Construction

[0049] In order to make the objectives, technical solutions and advantages of the present invention clearer, the technical solutions of the present invention will be described in detail below. Obviously, the described embodiments are only some, but not all, embodiments of the present invention. Based on the embodiments of the present invention, all other implementations obtained by those of ordinary skill in the art without creative work fall within the protection scope of the present invention.

[0050] figure 1 It is a flow chart of a method for processing a printer fault provided by an embodiment of the present invention.

[0051] like figure 1 As shown, a printer fault processing method in this embodiment includes the following steps:

[0052] S101. Receive fault alarm information of the printer.

[0053] After the printers leave the factory, they are directly distributed to their respective agents. The agents have corresponding agent terminals. The agent terminals inc...

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Abstract

The present invention relates to a printer fault processing method and device, wherein the method includes: receiving fault alarm information of the printer, the fault alarm information carrying the fault code of the printer, and determining the fault type corresponding to the fault code and the corresponding fault code based on a preset fault database The agent terminal corresponding to the fault code identifies the fault content corresponding to the fault type, and sends the fault content to the agent terminal, so that the target agent corresponding to the agent terminal arranges maintenance personnel for maintenance according to the fault content. By directly sending the fault content to the agent terminal, the agent arranges maintenance personnel to carry out maintenance, which reduces the waiting time and effectively improves the efficiency of fault repair.

Description

technical field [0001] The invention relates to the technical field of printer fault handling, in particular to a printer fault handling method and device. Background technique [0002] Printer (Printer) is one of the output devices of the computer, which is used to print the computer processing results on the relevant medium. The appearance of the printer provides great convenience for people's work, study and entertainment in their daily life. As a machine and equipment used in combination with hardware and software, in the actual operation process, various machine failures will inevitably occur. [0003] At present, most manufacturers' outsourced printers need customers to contact the manufacturer when they fail, and the manufacturer arranges technicians to carry out corresponding maintenance, which not only delays the customer's use time, but also makes the maintenance efficiency relatively low. SUMMARY OF THE INVENTION [0004] In view of this, the purpose of the pre...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F3/12
CPCG06F3/121G06F3/1234
Inventor 李阳蒋莎莎钟立宇
Owner 宜春宜联科技有限公司