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Method, device and storage medium for constructing knowledge map related to outbound call process

A technology of knowledge graph and construction method, applied in the direction of semantic tool creation, unstructured text data retrieval, subscriber special service, etc., can solve the problem of lack of knowledge graph, etc.

Active Publication Date: 2021-01-22
五竹科技(北京)有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Aiming at the technical problem of lack of knowledge map related to the outbound process for each outbound script file in the above-mentioned prior art, no effective solution has been proposed yet

Method used

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  • Method, device and storage medium for constructing knowledge map related to outbound call process
  • Method, device and storage medium for constructing knowledge map related to outbound call process
  • Method, device and storage medium for constructing knowledge map related to outbound call process

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Experimental program
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Embodiment 1

[0024] According to this embodiment, a method embodiment of a method for constructing a knowledge map related to an outbound call process is provided. It should be noted that the steps shown in the flow chart of the accompanying drawing can be implemented in a set of computer-executable instructions such as computer system, and although a logical order is shown in the flowcharts, in some cases the steps shown or described may be performed in an order different from that shown or described herein.

[0025] The method embodiment provided in this embodiment can be executed in a mobile terminal, a computer terminal or a similar computing device. figure 1 It shows a hardware structural block diagram of a computer terminal (or mobile device) for implementing a method for constructing a knowledge graph related to an outbound call process. Such as figure 1 As shown, the computer terminal 10 (or mobile device 10) may include one or more (shown by 102a, 102b, ..., 102n in the figure) p...

Embodiment 2

[0080] Figure 7 An apparatus 700 for constructing a knowledge graph related to an outbound call process according to the first aspect of this embodiment is shown, and the apparatus 700 corresponds to the method according to the first aspect of Embodiment 1. refer to Figure 7 As shown, the device 700 includes: an acquisition module 710, configured to acquire a script file related to the outbound call process, wherein the script file includes a plurality of dialogue topics and a plurality of dialogue contents corresponding to the plurality of dialogue topics; the first determination module 720 , for determining the connection relationship between multiple dialogue topics according to the script file; the second determining module 730, for determining the content of multiple dialogues according to the script file; The connection relationship between topics and the content of multiple conversations build a knowledge map related to the outbound call process.

[0081] Optionally...

Embodiment 3

[0090] Figure 8 An apparatus 800 for constructing a knowledge map related to an outbound call process according to the first aspect of this embodiment is shown, and the apparatus 800 corresponds to the method according to the first aspect of Embodiment 1. refer to Figure 8 As shown, the device 800 includes: a processor 810; and a memory 820, connected to the processor 810, for providing the processor 810 with an instruction for processing the following processing steps: acquiring a script file related to the outbound call process, wherein the script file includes A plurality of dialogue topics and a plurality of dialogue contents corresponding to the plurality of dialogue subjects; according to the script file, determine the connection relationship among the plurality of dialogue subjects; according to the script file, determine the plurality of dialogue contents; and according to the determined multiple dialogue The connection relationship between topics and the content of...

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PUM

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Abstract

The present application discloses a method, device, and storage medium for constructing a knowledge map related to an outbound call process, wherein the method includes: acquiring a script file related to an outbound call process, wherein the script file includes a plurality of dialogue topics and A plurality of dialogue contents corresponding to the plurality of dialogue topics; according to the script file, determine the connection relationship between the plurality of dialogue topics; according to the script file, determine the plurality of dialogue contents; and according to the script file The determined connections among the plurality of dialogue topics and the plurality of dialogue contents construct a knowledge map related to the outbound call process. It is possible to build a knowledge map related to the outbound call process based on the script file provided by the user. Furthermore, the technical problem existing in the prior art that lacks a knowledge map related to the outbound process for each outbound call script file is solved.

Description

technical field [0001] The present application relates to the field of knowledge graphs, in particular to a method, device and storage medium for constructing a knowledge graph related to an outbound call process. Background technique [0002] In the call center, the outbound call system is used to organize batches of user numbers according to the project, and perform interactive voice response (IVR, Interactive Voice Response) according to the preset strategy, so as to achieve market research, product marketing, customer return visit and care retention. Purpose. The outbound system generally controls the business process of outbound project execution through questionnaires. A questionnaire consists of multiple questions and logical judgment functions. Based on the script file provided by the user, the voice corresponding to the dialogue content related to the caller in the script file is generated and played to the user. [0003] Knowledge graph refers to a semantic netwo...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/36H04M3/51
CPCH04M3/5166G06F16/367
Inventor 吴亚洲唐辛欣李雪田小丹
Owner 五竹科技(北京)有限公司