Information processing method and device

Abstract

The invention provides an information processing method and device. The device comprises a sending module for sending a first query request to a server of a court under the condition that an insurancepolicy enters a litigation program to judge whether a customer loses a lawsuit in the litigation program or not; a receiving module used for receiving a query result returned by the server of the court; a first acquisition module used for acquiring a personal credit score of the client under the condition that the client is in a complaint; a second acquisition module used for acquiring the purchase amount of the insurance policy purchased by the client and the insured duration of the insurance policy from the database under the condition that the personal credit score is greater than a presetthreshold value, and a third acquisition module used for acquiring the litigation fee needing to be paid by the client from a server of a court; a statistics module used for carrying out statistics on to-be-compensated fees needing to be compensated to the clients, wherein the to-be-compensated fees comprise at least part of the litigation fees needing to be paid by the clients in the litigationprocedure; and an adding module used for adding the to-be-compensated cost in the manageable cost in the account of the client.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to an information processing method and device. Background technique [0002] With the improvement of the quality of life, people's awareness of risk avoidance is getting higher and higher. In order to reduce the burden, protect themselves or leave a guarantee for their families, many people buy insurance for themselves or their families. Insurance provides protection and recovers certain losses for many people who have accidents. [0003] However, customers sometimes have disputes with insurance companies about whether they can obtain claims and the amount of claims. When a dispute occurs, sometimes the customer will resolve the dispute by filing a lawsuit with the court. However, if the customer loses the lawsuit, the customer also needs to pay the court for the litigation fee, which will bring double losses to the customer and increase the burden on the customer. Br...

AI Technical Summary

Problems solved by technology

[0003] However, customers sometimes have disputes with insurance companies about whether they can obtain claims and the amount of claims

When a dispute occurs, sometimes the customer will resolve the dispute by filing a lawsuit with the court. However, if the customer loses the lawsuit, the customer also needs to pay the court for the litigation fee, which will bring double losses to the customer and increase the burden on the customer. Give customers a very bad experience

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