Network fault rapid troubleshooting method and device

A network failure and fast technology, applied in the field of communication, can solve problems such as slow response, long response time, and low efficiency, and achieve the effect of troubleshooting, restoring the network, and improving the online experience

Active Publication Date: 2020-11-17
SHENZHEN YOUHUA COMM TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This method can basically solve the fault, but the response time is long, and the engineering personnel may not be able to come to the door in the first time; the operator has high labor costs and needs to be equipped with a lot of engineering personnel for maintenance services
[0006] In summary, the existing troubleshooting methods have problems such as low efficiency, slow response, and high labor costs for operators, which need to be improved urgently

Method used

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  • Network fault rapid troubleshooting method and device
  • Network fault rapid troubleshooting method and device

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Embodiment Construction

[0042] Further description will be made below in conjunction with the accompanying drawings and specific embodiments.

[0043] Such as figure 1 As shown, this embodiment provides a method for quickly troubleshooting network faults, including steps:

[0044] S1: When the broadband disconnection is detected, modify the firewall of the gateway device so that all HTTP requests and DNS requests are redirected to the local;

[0045] S2: Generate an Http Post request, the parameters of the Http Post request include the detailed information of the gateway device and the current error code;

[0046] S3: return the webpage containing the Http Post request to the browser;

[0047] S4: receiving and executing the Javascript code in the webpage, converting the Http Post request into a two-dimensional code;

[0048] S5: When the user scans the two-dimensional code with the mobile phone, analyze the broadband network failure, and return the cause of the failure to the mobile phone.

[00...

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Abstract

The invention relates to a network fault rapid troubleshooting method and device, and the method comprises the steps: modifying a firewall of gateway equipment when a broadband is detected to be disconnected, and enabling all HTTP requests and DNS requests to be redirected to the local; generating an Http Post request, wherein parameters of the Http Post request comprise detailed information of the gateway equipment and a current error code; returning the webpage containing the Http Post request to the browser; receiving and executing a Javascript code in the webpage, and converting the Http Post request into a two-dimensional code; and when a user scans the two-dimensional code through a mobile phone, analyzing a network fault of the broadband, and returning a fault reason to the mobile phone. According to the invention, the reason of the fault can be quickly and accurately checked under the conditions that engineering personnel do not need to go to the door and a user does not need to open a gateway webpage interface.

Description

technical field [0001] The invention relates to the technical field of communications, in particular to a method and device for quickly troubleshooting network faults. Background technique [0002] Broadband provides us with instant Internet access services, enabling us to enjoy the convenience brought by the Internet, and we do not need to understand technical details when enjoying the convenience brought by the Internet. In this case, once the user cannot access the Internet using home broadband due to various reasons, there are usually several troubleshooting methods as follows: [0003] 1) The mobile phone uses mobile broadband to surf the Internet to search for the cause of the network failure. Obviously, this method is inefficient, and because users often cannot provide accurate and detailed information, it is difficult to troubleshoot the correct and accurate cause of the failure; [0004] 2) The user dials the operator's customer service number, and checks the caus...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
CPCH04L41/0631H04L41/0677
Inventor 范永磊
Owner SHENZHEN YOUHUA COMM TECH
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