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Property real-time communication method and property real-time communication system

A real-time communication and property management technology, applied in the transmission system, digital transmission system, instruments, etc., can solve the problems that the owner cannot understand the progress of the matter in a timely manner, the owner is not convenient enough, and the matter records are wrong, so as to reduce the probability of repeated reporting , reduce the possibility of missing information, the effect of reducing the possibility

Active Publication Date: 2021-04-27
深圳市亚联讯网络科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, since the phone number of the property service center is usually busy, when the owner encounters a busy phone line when reporting an incident, it may take multiple calls to report the incident successfully
In addition, due to differences in accents, there are also cases of errors or omissions in the records of matters reported by telephone
Although the above-mentioned problems can be avoided by the owner directly going to the property service center to fill out the report form, it is not convenient enough for the owner
Moreover, whether it is a telephone report or directly filling in the report form, the owner cannot timely understand the processing progress of the matter after the report

Method used

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  • Property real-time communication method and property real-time communication system

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Embodiment Construction

[0034] In the following description, specific details such as specific system structures and technologies are presented for the purpose of illustration rather than limitation, so as to thoroughly understand the embodiments of the present application. It will be apparent, however, to one skilled in the art that the present application may be practiced in other embodiments without these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present application with unnecessary detail.

[0035] The technical solutions of the present application are illustrated below through specific examples.

[0036] refer to figure 1 , which shows a schematic flow chart of the steps of a property real-time communication method according to an embodiment of the present application, which may specifically include the following steps:

[0037] S101. Receive the report image uploaded...

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Abstract

The embodiment of the invention is suitable for the technical field of property management, and provides a property real-time communication method and a property real-time communication system, and the method comprises the steps: receiving a report image uploaded by a user on a property report page; obtaining a property template text matched with the event reporting image, wherein the property template text comprises a character to be modified, and the property template text is used for being displayed on the property event reporting page and generating a property item based on modification of the character to be modified by the user; determining an item level of the property item; determining an associated user of the property item according to the item level, the user and the associated user respectively having corresponding information feedback channels; and feeding back the processing progress of the property item to the user and the associated user through the information feedback channel. Through adoption of the method, the reporting efficiency of the property items can be improved, and a user can know the processing progress of the property items in time.

Description

technical field [0001] The application belongs to the technical field of property management, and in particular relates to a property real-time communication method and a property real-time communication system. Background technique [0002] Property management means that the owner selects and employs a property service company, and the owner and the property service company, in accordance with the property service contract, repair, maintain, and manage the house, supporting facilities and equipment, and related sites, and maintain the environmental sanitation in the property management area. and related activities. When the owner encounters a matter that needs the assistance of the property service company, such as requesting the property service company to replace the damaged bench in the garden of the community or repair the indicator light in the corridor, the owner may need to contact the property service company to inform the owner of his needs. [0003] Usually, the ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58G06Q50/16
CPCG06Q50/163H04L51/04H04L51/046
Inventor 陈双顺
Owner 深圳市亚联讯网络科技有限公司
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