Property real-time communication method and property real-time communication system

Abstract

The embodiment of the present application is applicable to the technical field of property management, and provides a property real-time communication method and property real-time communication system. The method includes: receiving the report image uploaded by the user on the property report page; Matching property template text, the property template text includes characters to be modified, and the property template text is used to display on the property report page and generate property items based on the modification of the characters to be modified by the user; determine The item level of the property item; according to the item level, determine the associated user of the property item, and the user and the associated user have corresponding information feedback channels; The associated user feeds back the processing progress of the property matter. Through the above method, the reporting efficiency of property matters can be improved and the user can know the processing progress of property matters in a timely manner.

Description

technical field [0001] The application belongs to the technical field of property management, and in particular relates to a property real-time communication method and a property real-time communication system. Background technique [0002] Property management means that the owner selects and employs a property service company, and the owner and the property service company, in accordance with the property service contract, repair, maintain, and manage the house, supporting facilities and equipment, and related sites, and maintain the environmental sanitation in the property management area. and related activities. When the owner encounters a matter that needs the assistance of the property service company, such as requesting the property service company to replace the damaged bench in the garden of the community or repair the indicator light in the corridor, the owner may need to contact the property service company to inform the owner of his needs. [0003] Usually, the ...

AI Technical Summary

Problems solved by technology

However, since the phone number of the property service center is usually busy, when the owner encounters a busy phone line when reporting an incident, it may take multiple calls to report the incident successfully

In addition, due to differences in accents, there are also cases of errors or omissions in the records of matters reported by telephone

Although the above-mentioned problems can be avoided by the owner directly going to the property service center to fill out the report form, it is not convenient enough for the owner

Moreover, whether it is a telephone report or directly filling in the report form, the owner cannot timely understand the processing progress of the matter after the report

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