Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

Customer service problem clustering method and device and storage medium

A clustering method and customer service technology, applied in the field of information processing, can solve problems such as low efficiency, and achieve the effect of improving accuracy and clustering efficiency

Pending Publication Date: 2022-03-29
国泰新点软件股份有限公司
View PDF0 Cites 0 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Although the obvious method of manpower maintaining the knowledge base has high accuracy, it is extremely inefficient

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Customer service problem clustering method and device and storage medium
  • Customer service problem clustering method and device and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0039] The technical solutions of the present invention will be clearly and completely described below in conjunction with the accompanying drawings. Apparently, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0040] In the description of the present invention, it should be noted that the terms "center", "upper", "lower", "left", "right", "vertical", "horizontal", "inner", "outer" etc. The indicated orientation or positional relationship is based on the orientation or positional relationship shown in the drawings, and is only for the convenience of describing the present invention and simplifying the description, rather than indicating or implying that the referred device or element must have a specific orientation, ...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention discloses a customer service question clustering method and device and a storage medium, and relates to the technical field of information processing, and the method comprises the steps: obtaining a to-be-clustered customer service question; for each customer service question, recognizing a subject term contained in the customer service question according to a subject term table; according to a synonym library, converting the subject term obtained by recognition into a synonym ranking in the first place; and clustering the customer service questions with the same synonym. The problem that in the prior art, the clustering efficiency is low when the customer service problems are clustered manually is solved, and the effects that the customer service problems can be clustered automatically, and the clustering efficiency is improved are achieved.

Description

technical field [0001] The invention relates to a customer service problem clustering method, device and storage medium, belonging to the technical field of information processing. Background technique [0002] With the development of computer base, online shopping has become an important way of consumption for people. People often need to communicate with customer service when shopping online, so customer service robots came into being. [0003] In the traditional application of intelligent customer service robots, users will ask a large number of relevant questions, and the intelligent customer service robots will perform semantic analysis on the questions, find the answers corresponding to the questions and give them back to the users. However, if the way the user asks questions is different from the questions in the question-and-answer knowledge base, or the questions asked do not exist in the knowledge base of the intelligent customer service, the knowledge base of the...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/35G06F40/289G06F40/247G06F40/216
CPCG06F16/35G06F40/289G06F40/247G06F40/216
Inventor 孙园
Owner 国泰新点软件股份有限公司
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com