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Interactive voice response system and method for updating presence information

An interactive voice and voice mail system technology, applied in transmission systems, telephone communications, automatic switching offices, etc., can solve problems such as inability to tolerate ad-hoc dynamic changes, incorrect presentation of information, etc.

Inactive Publication Date: 2006-11-01
ALCATEL LUCENT SAS
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] However, presence servers currently cannot tolerate ad-hoc or dynamic changes in presence information
For example, if the presentity's presence status indicates that the presenter was "in a meeting" from 10:00 am to 12:00 pm, but the meeting ended at 11:00 am and the presentity did not have access to his or her computer to modify the presence information, the presence server will continue to provide incorrect presence information to any observers of the presentity

Method used

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  • Interactive voice response system and method for updating presence information
  • Interactive voice response system and method for updating presence information
  • Interactive voice response system and method for updating presence information

Examples

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Embodiment Construction

[0013] refer to figure 1 , shows an exemplary rendering system 100 capable of implementing various embodiments of the present invention. The presence system 100 includes a presentity 110 and one or more devices 120 associated with the presentity 110 . The presenter 110 represents the callee and provides presence information to the presence system 100 regarding the callee's presence status. Each device 120 is a physical communication device capable of sending and / or receiving communications over communication network 130 . Examples of such devices 120 include, but are not limited to, desk phones 120a, laptops 120b, personal computers 120c, cellular phones 120d, and personal digital assistants (PDAs) 120e. exist figure 1 In , communication network 130 represents any type of network over which media (circuit-switched or packet-switched voice or data) may be transmitted. For example, communication network 130 may include a public switched telephone network (PSTN), a public lan...

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PUM

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Abstract

A communications system is capable of dynamically updating presence information in a presence server using an interactive voice response system. The presence server statically collects presence information on a plurality of presentities. The interactive voice response system queries and receives dynamic updated presence information from a select one of the presentities and provides the updated presence information to the presence server to update the presence information for the select presentity with the updated presence information.

Description

technical field [0001] The present invention relates generally to presence-based interactive communication systems, and in particular to dynamically updating presence information. Background technique [0002] Presence-based interactive communication services work by enabling the callee (presentity) to publish its presence information (e.g., availability, action, local time, location, active device / current state of the application, etc.) and its preference information (such as device preference), to facilitate more efficient and effective communication sessions. Presence and preference information improves the efficiency of establishing various types of communication sessions, such as voice, text and multimedia (video+) communication sessions. [0003] A presence system typically includes a presence server that manages presence information for a plurality of presentities. Presently, presence servers are programmed to modify presence information according to manual manual ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/16
CPCH04M3/42093H04M3/42153H04M3/42365H04M3/493H04M2203/2072H04L65/401H04L67/54
Inventor 米赫·韦德亚蒂马辛·奥朱格
Owner ALCATEL LUCENT SAS