System and method to prioritize chat alerts based on an organizational hierarchical chain

a hierarchical chain and chat alert technology, applied in the field of system and method to prioritize chat alerts based on hierarchical chain, can solve the problems of not being able to prioritize chat requests, im users cannot respond to all chat windows,

Inactive Publication Date: 2009-02-05
IBM CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Oftentimes, it is not possible for an IM user to respond to all the chat windows in a timely fashion.
This scenario can be caused when an IM user receives excessive chat requests, the IM user is at his / her desk but on the phone talking to another work colleague, or the IM user is not physically at the desk where his / her PC or laptop is located.
Current IM clients do not provide a method to prioritize chat requests to assist the IM user in deciding who to respond to first.
However, the IM user is not aware that a request from his manager is among the numerous requests, and the IM user does not respond immediately.

Method used

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  • System and method to prioritize chat alerts based on an organizational hierarchical chain
  • System and method to prioritize chat alerts based on an organizational hierarchical chain
  • System and method to prioritize chat alerts based on an organizational hierarchical chain

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Embodiment Construction

[0015]The present invention provides a method and system for providing chat alerts based on a requestor's place in an organizational hierarchy. The following description is presented to enable one of ordinary skill in the art to make and use the invention and is provided in the context of a patent application and its requirements. Various modifications to the embodiment will be readily apparent to those skilled in the art and the generic principles herein may be applied to other embodiments. Thus, the present invention is not intended to be limited to the embodiment shown but is to be accorded the widest scope consistent with the principles and features described herein.

[0016]The method and system allows a chat user to create chat alert profiles that includes the requestor's level in an organizational hierarchy as a parameter. The chat alert profiles would set the alert type for the level, such as sound or chat window color. Optionally, the chat alert profile can set an alternate al...

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PUM

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Abstract

In a chat alert method and system, a chat user creates alert profiles that include the requestor's level in an organizational hierarchy as a parameter and the alert type for the level. When a chat client receives a chat request from a requester for a receiver, the chat client determines if there is a chat alert profile that matches the requestor's level. If so, then an alert is issued to the receiver according to the matching chat alert profile. Optionally, the chat alert profile sets an alternate alert system, where if the receiver does not respond to the request within a specified time, an alert is sent using the alternate alert system. Chat requests from requesters higher up in the reporting chain can be highlighted for the receiver. The receiver can then prioritize the chat requests that he / she receives and respond to them in a timely fashion.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS[0001]This application is a continuation of co-pending patent application Ser. No. 11 / 832,429 entitled “System and Method to Prioritize Chat Alerts Based on an Organizational Hierarchical Chain”, filed on Aug. 1, 2007, and assigned to the assignee of the present application.BACKGROUND OF THE INVENTION[0002]Online chats are a popular medium through which many users communicate. One chat medium is Instant Messaging (IM). The current art of IM provides a chat window to communicate with other IM users. During the course of a day, IM users initiate and respond to numerous chat requests. Oftentimes, it is not possible for an IM user to respond to all the chat windows in a timely fashion. This scenario can be caused when an IM user receives excessive chat requests, the IM user is at his / her desk but on the phone talking to another work colleague, or the IM user is not physically at the desk where his / her PC or laptop is located. IM clients allow users...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06F15/16
CPCG06Q10/107
Inventor CALLANAN, SEANCHAKRA, ALPURCELL, SONYASMYTH, HUGH
Owner IBM CORP
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