Analog call method, device and system

A technology of equipment and call center, applied in the field of network communication, can solve the problems of poor user satisfaction, inability to simulate the real situation, and high cost, and achieve the effects of shortening the time to solve problems, improving the efficiency of fault location, and saving maintenance costs
CN101150623BInactive Publication Date: 2011-09-14HUAWEI TECH CO LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
HUAWEI TECH CO LTD
Publication Date
2011-09-14
Estimated Expiration
Not applicable · inactive patent

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Abstract

The invention discloses a method for simulating call, a device and a system, belongs to the network communication field. The method comprises: receiving the request of a called user of simulating call; according to the request, simulating the call of the called user; when a simulation call office which has the call passed through and any one of offices which have the called user are abnormal, determining failure of the call; when the simulation call office which has the call passed through and any one of offices which have the called user are normal, determining success of the call. The device comprises a receiving module, a call module and a judging module. The system comprises: a simulation call office control device and a simulation call office. The invention can simulate a real call of users, when locating faults during the call process, the invention does not need locate faults to a fault applying position which initiates testing call, improves fault location efficiency and satisfied degree of users, saves maintenance cost, shortens time of solving problems, also can be used for testing new services, saves testing cost.
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Description

technical field

[0001] The invention relates to the field of network communication, in particular to a method, device and system for simulating calls. Background technique

[0002] In the communication network, the operator's customer service center often receives some user complaints, such as inability to make calls in certain areas. The processing method for this situation in the prior art is: according to the fault information provided by the complaining user, check whether the operator’s equipment or the user terminal is faulty, and if there is no fault in the hardware device, use the reserved card of the same brand as the complaining user to initiate Call, track the call information of the complaining user, and check whether the fault is caused by problems such as data configuration.

[0003] In the process of realizing the present invention, the inventors have found that the above-mentioned prior art has at least the following disadvantages:

[0004] When detecting a...

Claims

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