Voice service method and voice service system

Abstract

The invention discloses a voice service method and voice service system, wherein, the voice service method comprises: acquiring initial voice information for identifying the voice service request of the client end inputted by the client end by a voice card; preprocessing the initial voice information to obtain standard voice information, wherein, the preprocessing comprises voice end point detecting and noise reduction processing; voice recognizing the standard voice information to obtain the recognition result information; returning the voice service result information corresponding to the initial voice information to the client end according to the recognition result information. The invention can reduce the key input, reinforce the interactive performance of the user; enable the voice inputting voice recognition engine to conform the standard as possible, and exert engine maximum efficacy; implements multiplex voice circuit to share one voice recognition engine, thereby improving the engine utilization ratio.

Description

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AI Technical Summary

Benefits of technology

This patented inventor uses both speech cards and voice recognizers together to make phone calls easier without having them be too complicated or confusingly pronounced at all times. By doing this they improve how people interact with their phones through spoken words rather than just speaking on loudspeakers.

Problems solved by technology

This patented technology allows users with limited choices on how much they want or shouldn't pay their bills by providing them an option through speech menus instead of entering numerical commands like buttons. However, even though some offerings may include multiple items such as food prices, restaurants, etc., these systems only work well where all available options are accessible from within each item individually. Additionally, existing automated answering methods require too much effort because every single step requires human intervention.

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