Data analysis system and method

A technology for data and data recording, applied in the field of data collection systems, which can solve problems such as practical analysis difficulties

Inactive Publication Date: 2010-11-03
INT BUSINESS MASCH CORP
View PDF1 Cites 3 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Unfortunately, the actual analysis of PMRs is difficult, often requiring the analyst to utilize special search tools and methodologies

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Data analysis system and method
  • Data analysis system and method
  • Data analysis system and method

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0017] As understood by those skilled in the art, the present invention can be implemented as a method, a system or a computer program product. Therefore, the present invention may adopt all hardware embodiments, all software embodiments (including firmware, resident software, microcode, etc.), or all generally referred to herein as "circuits", "modules" or "systems". The form of an embodiment combining hardware and software aspects. In addition, the present invention may take the form of a computer program product on a computer usable storage medium, which has computer usable program code contained in the medium.

[0018] Any computer usable or computer readable medium can be utilized. The computer-usable or computer-readable medium can be, but is not limited to, for example, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, device, or propagation medium. More specific examples (non-exhaustive list) of the computer-readable medium in...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

A method, computer program product, and system for collecting technical support data associated with at least one of a plurality of products, thus generating collected technical support data. The collected technical support data is analyzed to identify one or more product issues within the collected data. One or more product recommendations is generated concerning potential solutions to the one or more identified issues in response to the analysis of the collected technical data.

Description

Technical field [0001] The present invention relates to a data collection system, and more particularly, to a data collection system used in a product support environment. Background technique [0002] In product support calls, customers often call the support center to identify problems. The support engineer can then use, for example, a problem management record (PMR) to classify and analyze the problem. Unfortunately, the actual analysis of PMR is difficult, and it often requires the analyst to utilize special search tools and methodology. In particular, until now, there has not been such an automatic method: without one or more product team members spending hours or even days mining data, they can train to master the data included in the PMR and generate any benefits. Summary of the invention [0003] In the first embodiment, the method includes collecting technical support data associated with at least one of a plurality of products, thereby generating the collected technica...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
CPCG06Q30/012G06F9/4446G06F17/30525G06F9/453G06F16/24573
Inventor 斯科特·A·威尔凯利·L·安德斯
Owner INT BUSINESS MASCH CORP
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap