Mobile user perception quantification method
A mobile user and quantitative method technology, applied in the direction of electrical components, wireless communication, etc., can solve the problems that cannot be oriented to specific users, and cannot intuitively reflect the use situation and feelings, so as to achieve the effect of cost saving and good use habits
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Embodiment 1
[0035] This embodiment proposes a mobile user perception quantization method, including the following steps:
[0036] S11. Based on user perception, obtain perception factors and weight parameters related to mobile network operation quality and / or service performance provided by the mobile network from a representative mobile user group.
[0037] details as follows:
[0038]S111. Obtain the original data and the degree of attention of the original data from a representative mobile user group, and calculate the weight parameter corresponding to the original data according to the degree of attention.
[0039] The so-called "representative mobile user group" refers to the "sample group" that we believe can represent the feelings of group users after dividing the mobile users into different groups according to certain principles, and after "sampling" for each user group. The division of user groups represented by "representative mobile user groups" can be based on "regions", such...
Embodiment 2
[0070] A mobile user perception evaluation method is proposed, including:
[0071] S21. Obtain the original data and the degree of attention of the original data from a representative mobile user group, and calculate the weight parameter corresponding to the original data according to the degree of attention.
[0072] The so-called "representative mobile user group" refers to the "sample group" that we believe can represent the feelings of group users after dividing the mobile users into different groups according to certain principles, and after "sampling" for each user group. The division of user groups represented by "representative mobile user groups" can be based on "regions", such as the provinces and cities covered by mobile operators' networks. Usually, due to differences in economic development and network construction in different regions, As a result, the attention needs of mobile user groups are also different. The division of "representative mobile user groups" c...
Embodiment 3
[0102] A method for improving mobile user perception is proposed, including the following steps:
[0103] S31. Obtain the user's complaint, and save the user's MSISDN and / or IMSI.
[0104] The user's complaint data will reach the mobile operator customer service platform, and the required complaint data can be obtained through the mobile operator customer service platform, through the complaint data and the user's signaling data collected by the MUEIS acquisition system, through advanced positioning technology and signaling analysis system to locate the cause of the user's problem and where the problem occurred.
[0105] S32. Acquire signaling data of the user according to the MSISDN and / or IMSI.
[0106] The problems mentioned in the user's complaint data are non-real-time. The MUEIS platform can trace the historical user signaling data according to the user's MSISDN and / or IMSI, and reflect the user's feelings most truly.
[0107] S33. Analyze the signaling data to locate ...
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