Mobile user perception quantification method

A mobile user and quantitative method technology, applied in the direction of electrical components, wireless communication, etc., can solve the problems that cannot be oriented to specific users, and cannot intuitively reflect the use situation and feelings, so as to achieve the effect of cost saving and good use habits

Inactive Publication Date: 2011-08-10
北京维泽瑞科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In this solution, fixed network elements are used as the object of analysis and optimization, which is based on statistical analysis on the network side, reflecting the overall

Method used

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  • Mobile user perception quantification method

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Experimental program
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Embodiment 1

[0035] This embodiment proposes a mobile user perception quantization method, including the following steps:

[0036] S11. Based on user perception, obtain perception factors and weight parameters related to mobile network operation quality and / or service performance provided by the mobile network from a representative mobile user group.

[0037] details as follows:

[0038]S111. Obtain the original data and the degree of attention of the original data from a representative mobile user group, and calculate the weight parameter corresponding to the original data according to the degree of attention.

[0039] The so-called "representative mobile user group" refers to the "sample group" that we believe can represent the feelings of group users after dividing the mobile users into different groups according to certain principles, and after "sampling" for each user group. The division of user groups represented by "representative mobile user groups" can be based on "regions", such...

Embodiment 2

[0070] A mobile user perception evaluation method is proposed, including:

[0071] S21. Obtain the original data and the degree of attention of the original data from a representative mobile user group, and calculate the weight parameter corresponding to the original data according to the degree of attention.

[0072] The so-called "representative mobile user group" refers to the "sample group" that we believe can represent the feelings of group users after dividing the mobile users into different groups according to certain principles, and after "sampling" for each user group. The division of user groups represented by "representative mobile user groups" can be based on "regions", such as the provinces and cities covered by mobile operators' networks. Usually, due to differences in economic development and network construction in different regions, As a result, the attention needs of mobile user groups are also different. The division of "representative mobile user groups" c...

Embodiment 3

[0102] A method for improving mobile user perception is proposed, including the following steps:

[0103] S31. Obtain the user's complaint, and save the user's MSISDN and / or IMSI.

[0104] The user's complaint data will reach the mobile operator customer service platform, and the required complaint data can be obtained through the mobile operator customer service platform, through the complaint data and the user's signaling data collected by the MUEIS acquisition system, through advanced positioning technology and signaling analysis system to locate the cause of the user's problem and where the problem occurred.

[0105] S32. Acquire signaling data of the user according to the MSISDN and / or IMSI.

[0106] The problems mentioned in the user's complaint data are non-real-time. The MUEIS platform can trace the historical user signaling data according to the user's MSISDN and / or IMSI, and reflect the user's feelings most truly.

[0107] S33. Analyze the signaling data to locate ...

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Abstract

The invention discloses a mobile user perception quantification method, which comprises the steps as follows: perception factors and weighing parameters thereof are obtained from representative mobile user crowd; the perception factors are weighed according to the weighing parameters; a perception assessment mathematical model of the mobile user is built; and a perception factor quantification formula is generated. The invention also discloses a mobile user perception improving method, which comprises the steps as follows: complaints of the user are obtained; the MSISDN (mobile station ISDN number) and/or IMSI (international mobile subscriber identity) of the user is stored; the signaling data of the user is obtained according to the MSISDN and/or IMSI; the signaling data is analyzed; the complaints are located to generate a solution for the complaints; and then the complaints are solved. The invention can realize the quantization of the user perception on network running quality.

Description

technical field [0001] The invention relates to a mobile communication network, in particular to a mobile user perception quantization method. Background technique [0002] my country's mobile communication has experienced the first generation of analog communication system to the widely used second generation digital mobile communication system and then to the third generation mobile communication system, forming the GSM+TD-SCDMA; GSM+WCDMA; CDMA2000-ECDO The three forms of 2G and 3G combined network operation modes correspond to the three major mobile network operators of China Mobile, China Unicom and China Telecom respectively. [0003] After years of network operation, major mobile operators have their own experience and ideas for mobile network operation, maintenance, and performance optimization. Shifting to network service performance and actual user experience, but there is currently a lack of standards that can actually explain and define the user's perception and ...

Claims

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Application Information

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IPC IPC(8): H04W24/02H04W24/08
Inventor 陈雷曹巍米凯
Owner 北京维泽瑞科技有限公司
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