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Call response services in IMS networks for businesses

A technology of call response and application server, which is applied in the field of communication network and can solve the problem that the caller cannot receive the response correctly

Inactive Publication Date: 2015-07-22
ALCATEL-LUCENT USA INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] One problem with providing a multimedia response is that some callers may not be calling from a device that supports multimedia
As a result, if a business installs an automated attendant or other type of system that provides multimedia responses, callers who are not properly equipped will not receive the response properly

Method used

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  • Call response services in IMS networks for businesses
  • Call response services in IMS networks for businesses
  • Call response services in IMS networks for businesses

Examples

Experimental program
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Embodiment Construction

[0016] Figure 1-Figure 6 And the following description depicts specific exemplary embodiments of the invention to teach those skilled in the art how to make and use the invention. For the purpose of teaching the principles of the invention, certain conventional aspects of the invention have been simplified or omitted. Those skilled in the art will appreciate that variations from these embodiments are within the scope of the invention. Those skilled in the art will appreciate that the features described below can be combined in various ways to form multiple variations of the invention. As a result, the invention is not to be limited by the specific embodiments described below, but only by the appended claims and their equivalents.

[0017] figure 1 An IMS network 100 is shown in an exemplary embodiment of the invention. IMS network 100 is operable to provide communication services (ie, telecommunications services) to calling party device 120 and / or merchant 130 . IMS netw...

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PUM

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Abstract

IMS networks and methods are disclosed for providing a call response service for businesses. Businesses that subscribe to the call response service may implement a call response system that is operable to provide multimedia responses. When the IMS network receives call signaling for a call to the business, the IMS network determines whether the calling party device supports multimedia responses. The IMS network then instructs or informs the call response system to provide the proper type of response (multimedia or voice) to the calling party device based on the determination of whether or not the calling party device supports multimedia responses.

Description

technical field [0001] The present invention relates to the field of communication networks, and in particular, to a call response service provided by an IMS network for merchants, enabling merchants to provide multimedia responses to multimedia-capable callers and voice responses to voice-only callers. Background technique [0002] When a caller calls a business, the call is usually answered by an automated attendant or a live telephone operator. The automated attendant or live telephone operator can then provide a response to the caller with a list of options to where to forward the call. For example, if the caller calls a car dealership, the automated operator might provide a response such as: "Press '1' for the sales department, press '2' for the service department, or press '3' for the parts department." Currently, for calls made over traditional telecommunications networks such as the PSTN, the response provided by an automated attendant or live telephone operator is ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/06H04M3/487H04L29/08
CPCH04W8/22H04L65/1069H04L65/1016H04M7/0072H04L65/1046H04L69/24H04L51/10H04M3/487
Inventor 蔡亦钢S·华
Owner ALCATEL-LUCENT USA INC