Internal work approval process management system of bank

Abstract

The invention discloses an internal work approval process management system of bank, which comprises the following steps: using a process customizing unit to configure information according to a work process designed by an idea of Process Bank; using a process display unit to display process instruction information such as process diagrams and work standard requirements; starting a process processing unit to finish the processing of each process link, and recording work logs; using a short-message sending unit to automatically generate and send short-message promote information; and using a performance assessment unit to calculate and summarize the satisfaction degree and work performance to generate a performance report. The system provided by the invention has the advantages of realizing standardization of the approval process, transparency of the work information, automation of the information transmission and quantification of the performance assessment, effectively increasing a refinement level of the management and enhancing the working efficiency and quality.

Description

technical field [0001] The invention relates to the technical field of work flow management, in particular to a bank internal work approval flow management system. Background technique [0002] At present, the process management of major banks is considered to be very important work, which is very strategic to the development of enterprises. Process management is related to the work connection between various departments of the bank. If there is a problem in a certain work link, the follow-up work will not be carried out smoothly. The existing process management system generally has the following shortcomings: 1. Due to the huge number of internal approval items, the definition of the work process in the existing system is not clear enough, and the display of process information is not complete enough, so that the work requester and the handling personnel cannot timely understand the request for work. The responsibilities of relevant responsible departments and personnel, r...

AI Technical Summary

Problems solved by technology

Process management is related to the work connection between various departments of the bank. If there is a problem in a certain work link, the follow-up work will not be carried out smoothly.

The existing process management system generally has the following shortcomings: 1. Due to the huge number of internal approval items, the definition of the work process in the existing system is not clear enough, and the display of process information is not complete enough, so that the work requester and the handling personnel cannot timely understand the request for work. The responsibilities of relevant responsible departments and personnel, requirements for application materials, processing procedures and approval standards make it difficult for the requester to find out who to contact and how to do the work, which increases communication costs and greatly reduces work efficiency

2. The existing system does not record the process information in detail enough, and it is difficult for superior managers and applicants to understand in detail the process of handling and communication for each position in the process and the current work progress

Due to the inability to understand the necessary information of the approval process, it is difficult for superior managers to supervise the work progress of subordinates, and it is difficult to find key problems affecting work efficiency in time. It will also make it difficult for applicants to understand the long-term waiting for results, which reduces customer satisfaction.

3. Since the staff may be busy with work, they cannot log in to the system to check the pending work at any time, and the existing system cannot timely transmit the pending and reminder information to the relevant responsible person and their superior managers, making it difficult to ensure that the matters requested for instructions are processed in a timely manner

4. The existing system does not record the approval process information in detail enough, does not dig and analyze the process information enough, and the quantitative assessment of the work is not effective. It is difficult to find the key problems that affect the efficiency and quality of the work. At the same time, use It is difficult for superior supervisors to have an accurate and comprehensive understanding of the actual work situation

[0003] In order to improve the refinement of the management level of the bank, realize the normalization and standardization of management, and improve the office efficiency and work quality of the institution, the present invention provides a bank internal work approval process management system that has not been reported yet.

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