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189 results about "Flow process chart" patented technology

The flow process chart is a graphical and symbolic representation of the activities performed on the work piece during the operation in Industrial Engineering.

Agent-based tool combination and task processing method and device, equipment and medium

The invention discloses an Agent-based tool combination and task processing method and device, equipment and a medium, and the method comprises the steps: carrying out the natural language processing of a task instruction inputted by a user, and generating a structured semantic vector containing task semantics; performing similarity matching on the structured semantic vector and a predefined tool node semantic tag in a knowledge base, and outputting a candidate tool node set related to the current task; performing dynamic priority ranking on the candidate tool node set based on context parameters to generate an initial thinking chain; converting the thinking chain into a tree flow chart structure, and performing dynamic addition and deletion or parameter adjustment on tool nodes in the flow chart according to a feedback or preset optimization strategy; and updating tool combinational logic according to the adjusted thinking chain, processing the task instruction, and outputting a task processing result. The tool nodes are matched through the Agent agents, and the thinking chain is generated through dynamic sorting, so that the task processing efficiency and accuracy are improved.
Owner:SHANGHAI HANGDONG TECH CO LTD

Industrial PLC code generation system and method based on artificial intelligence

The invention provides an industrial PLC code generation system and method based on artificial intelligence, and the system comprises an input module, a model optimization module, a code generation module and a deployment module, the input module is used for receiving and analyzing a natural language, a flow chart and an I / O configuration table, and generating a structured logic constraint; the model optimization module is used for supporting low-precision reasoning and dynamic expert network load balancing by adopting an artificial intelligence model of industrial control field data fine tuning; the code generation module is used for outputting PLC codes meeting industrial standards and supporting simulation verification and error correction; and the deployment module is used for downloading the generated code to target PLC equipment or integrating the generated code to engineering software. According to the industrial PLC code generation system and method based on the artificial intelligence, a tool for generating the PLC code based on the natural language of the artificial intelligence is provided, the code development efficiency is improved, and the error rate is reduced.
Owner:BEIJING ENGINEERING DIGITAL INTELLIGENCE (BEIJING) TECHNOLOGY CO LTD

Personalized federal learning method for pipeline instrument flow chart

The invention provides a personalized federal learning method for a pipeline instrument flow chart. When a PID drawing is used for knowledge graph model training, the problems of insufficient local training data and inconsistent joint training standards are often encountered, and the generalization ability and the individuation ability of the model are influenced. The method comprises the following steps: establishing a mapping relation between a local PID legend standard and a global PID legend standard by introducing a federated learning framework; constructing a triple by using the extracted knowledge corresponding PID legend standard by using a target detection and character recognition technology, and forming a local knowledge graph and a global knowledge graph; a federal learning method is used for training a knowledge completion model and a knowledge embedding model, drawing data from different enterprises are fully utilized, and the generalization ability of the models is improved while the privacy of the drawing data is protected; personalized training is carried out based on a federal training result, so that the extracted knowledge is ensured to benefit from other node data, and meanwhile, the personalized requirements of each enterprise are met.
Owner:CHINA UNIV OF PETROLEUM (EAST CHINA)

Activiti-based enterprise business process configuration method and system, electronic equipment and medium

The invention relates to an Activiti-based enterprise business process configuration method and system, electronic equipment and a medium, which are applied to the technical field of process approval, and the method comprises the following steps: obtaining historical approval information and employee information; determining a form template of each form type based on the historical approval information; at least one piece of flow information of each form type is configured, the flow information comprises a flow number and an approval flow chart, and the approval flow chart comprises approval nodes; associating the approval node with the employee information through an association relationship; setting operable information of each approval node in the approval flow chart based on a first preset rule; in response to a process initiation instruction of the user side, receiving process setting information sent by the user side; creating an approval task based on the process setting information and the operable information; and pushing the approval task to the user side based on the approval flow chart. The method has the effect of improving the business process configuration efficiency.
Owner:TIANJIN KEDIAN PETROCHEMICAL TECH DEV CO LTD

Multi-modal large model automatic evaluation method and system based on Agentic Workflow

The invention discloses a multi-modal large model automatic evaluation method and system based on Agentic Workflow, relates to the technical field of artificial intelligence model evaluation, and solves the technical problems that an existing large model evaluation method lacks image-text evaluation, is relatively high in subjectivity and is easy to cause illusion. The method comprises the following steps that S1, an input task is analyzed, and a structured task template is generated; s2, generating a multi-round multi-modal task flow chart based on the task template generated in the step S1; s3, based on the flow chart in the step S2, distributing the multi-modal large model component to each task node, executing a task and obtaining an intermediate result; s4, performing multi-dimensional scoring on the intermediate and final results in the step S3 by a plurality of scoring Agents, and fusing to generate an evaluation result; and S5, generating a feedback report based on the process data in the steps S1 to S4, identifying a model short plate, and providing an optimization suggestion. The method has the advantages of comprehensive evaluation of multiple modes, real-time feedback optimization and the like.
Owner:SICHUAN XW BANK CO LTD

Business process information extraction method based on large language model

The invention relates to a business process information extraction method based on a large language model. The method comprises the following steps: collecting business process text data; calling a large language model to pre-process the collected business process text data; performing context example learning on the large language model, and extracting business process information in the preprocessed business process text data through the learned large language model; generating a visual business flow chart based on the business flow information; according to the method, the automation degree and efficiency of business process information extraction are improved, the accuracy and consistency of the information are remarkably improved, complex natural language description can be processed, key information can be automatically extracted, a standardized business process model is generated, high flexibility and adaptability are achieved, and the method is suitable for popularization and application. Adjustment and optimization can be carried out according to specific requirements of different enterprises and industries, and diversified business process modeling requirements are met.
Owner:SICHUAN ZHONGDIAN AOSTAR INFORMATION TECHNOLOGIES CO LTD +3

Multi-module business process automatic splicing method and system

The invention provides a multi-module business process automatic splicing method and system, and relates to the technical field of business process splicing, and the method comprises the steps: carrying out the modularization processing of business functions, obtaining a plurality of function module sets, and each function module set comprises a plurality of independent business function modules; performing function demand analysis based on the real-time service demand, and determining a target function demand; matching to obtain a plurality of standby function modules; compatibility and splicability analysis is carried out, N target function modules are obtained through screening, and N is larger than or equal to 0; carrying out business process analysis, and constructing a business flow chart containing a logic sequence and a dependency relationship; and based on the business flow chart, performing automatic splicing of the N target function modules to form a multi-module business flow. The technical problems that in the prior art, the development time is long and the flexibility is insufficient due to the fact that the corresponding process logic usually needs to be developed from the beginning for each new business requirement, and modular reuse is difficult to achieve are solved.
Owner:EASTCOMPEACE TECH

Method, device, and computer program product for processing workflow chart

Example embodiments of the present disclosure provide a method, a device, and a computer program product for processing a workflow chart. The method includes encoding structural information of the workflow chart including a plurality of nodes and a plurality of edges by using a graph neural network to acquire a vector representation of the structural information; acquiring textual description data about the workflow chart at the nodes; training a language model based on the acquired textual description data and the acquired vector representation to acquire a pretrained language model; and fine-tuning the pretrained language model through training data of a specific task to acquire a fine-tuned language model. Through the method for processing the workflow chart of the present disclosure, the combination of the graph neural network and the language model not only can process a large number of complex workflow charts, but also can generate effective natural language outputs.
Owner:DELL PROD LP

Industrial enterprise carbon emission weak link identification method and system

The invention discloses a carbon emission weak link identification method and system for an industrial enterprise, and relates to the technical field of industrial carbon emission management, and the method comprises the steps: collecting production process data of the industrial enterprise, the production process data comprising a process flow diagram, equipment energy consumption data and material consumption data; an actual sample and a theoretical sample are constructed based on production process data, an XGBoost algorithm is adopted to establish a prediction model of characteristic parameters and carbon emission, and a contribution value of each characteristic parameter to the carbon emission is quantified through an SHAP algorithm. By integrating the process flow diagram, the equipment energy consumption and the material consumption data, a complete carbon emission data system is established, and the problems of scattered data acquisition and non-uniform standards in a traditional method are solved.
Owner:ELECTRIC POWER RES INST CHINA SOUTHERN POWER GRID CO LTD +1

Intelligent laboratory detection task allocation method and system based on big data

The invention provides a laboratory detection task intelligent allocation method and system based on big data, and relates to the technical field of laboratory management, and the method comprises the steps: collecting detection task data, carrying out the detachable analysis to construct a collaborative flow chart, calculating a collaborative efficiency index and a task priority, and extracting personnel collaboration features to generate an association weight matrix; and allocating task queues by adopting a double-layer adaptive task allocation algorithm, performing density peak clustering on the first layer to divide task clusters, and optimizing an allocation scheme in combination with personnel ability and cooperative affinity on the second layer. According to the invention, the distribution efficiency and cooperation quality of complex laboratory detection tasks are improved.
Owner:ZHEJIANG UNITE SCI INSTR

Cross-system data collaboratively driven workflow full-link approval method and system

The invention discloses a cross-system data collaborative driving workflow full-link approval method and system, belongs to the technical field of workflow management, and aims to solve the technical problem of how to realize cross-system data collaborative driving and cover a workflow full-link approval method and process. Comprising the steps that a system architecture composed of a unified workflow engine, data collaboration middleware and a plurality of service systems is built; drawing a cross-system workflow full-link approval flow chart in the unified workflow engine; by means of data collaboration middleware, a collaboration mapping relation of all service systems is established, and data format conversion, extraction and integration operations are automatically executed in process execution; and the unified workflow engine generates a process instance, notifies a service system of a subsequent approval node through the data collaboration middleware, sends an approval task to the corresponding approval node, transmits related data through the data collaboration middleware, notifies related personnel, and records various information in a full-link approval process execution process in real time.
Owner:浪潮智慧城市科技有限公司

ERP code generation method and system for business flow analysis

The invention relates to the technical field of ERP code generation, and discloses an ERP code generation method and system for business flow analysis, and the method comprises the steps: carrying out the formalized processing of an enterprise business flow through employing a business flow modeling symbol, and obtaining a business flow chart; performing serialized representation on the business flow chart, and performing similarity measurement on the first business flow sequence; and performing enhancement processing on the business process sequence in combination with the similarity, and matching the enhanced business process sequence with an ERP code template to obtain a business process ERP code. According to the central relation of enterprise business nodes in the business flow chart, the importance degree of each modeling result in the business flow chart is calculated, traversal based on the importance degrees is carried out, multiple groups of business flow sequences are obtained, word vector sequence representation, enhancement processing and analysis are carried out on the business flow sequences, and the business flow chart is obtained. And obtaining a corresponding code attribute category, and selecting a corresponding ERP code template to carry out ERP code matching to obtain an ERP code corresponding to the service flow.
Owner:TIANJIAN SOFTWARE (CHANGZHOU) CO LTD

Interactive flow chart intelligent connection layout system

The invention discloses an intelligent connection layout system for an interactive flow chart, and the system comprises an automatic obstacle avoidance connection module which is used for carrying out the path planning of each node layer, and taking each node layer as an obstacle to obtain a flow connection line; the flow layout optimization module is used for carrying out layout optimization on each node graph layer and the corresponding flow connecting line according to a force-oriented graph algorithm; according to a genetic algorithm, adjusting cross connecting lines and overlapping connecting lines between the node layers; the interactive adjustment module is used for generating a corresponding Bezier connection curve according to the moving path drawn by the user; adjusting a corresponding flow connecting line according to the moving position of each node graph layer; and the intelligent recommendation module is used for recommending the flow chart connecting lines of the personalized layout style according to the plurality of historical flow connecting lines of the user and the corresponding operation records. According to the method, the flow chart connecting line layout is intelligently generated, optimized and adjusted, so that the production efficiency of the flow chart and the user interaction experience are improved.
Owner:BEIJING CHUANGZUOMEIHAO TECH CO LTD

Software development service management platform and method

The invention relates to the technical field of information management, in particular to a software development service management platform and method. The method comprises the following steps: acquiring customer demand change information, analyzing the customer demand change information, and determining demand change key information; obtaining a project development flow chart, analyzing the demand change key information and the project development flow chart, and determining a business modification starting node; obtaining a project milestone node list, modifying the initial node according to the business, screening the project milestone node list, and determining a key milestone node; analyzing a service modification starting node and a key milestone node, and determining a resource overall planning influence factor set; and according to the resource overall planning influence factor set, determining and outputting a resource overall planning plan for reference of a project development team. According to the method and the device, software development project resources are quickly and effectively planned, so that the software development business process is prevented from being disrupted by temporary requirements of customers, and the customer satisfaction is improved while project risks are reduced.
Owner:TIBET COLD COLOR NETWORK TECHNOLOGY CO LTD

Interactive exchange chip debugging graphical interface construction method, device and equipment

The invention provides an interactive exchange chip debugging graphical interface construction method, device and equipment, and the method comprises the steps: obtaining a basic chip flow chart drawn based on an automatic flow chart drawing tool, and generating a visual SVG format file according to the basic chip flow chart, the SVG format file comprises a logic function module and a register of the chip; based on the SVG format file and the background data of the register, dynamically rendering each logic function module of the chip, binding the corresponding background data in real time, and realizing display and updating; and displaying detailed information of a specific logic function module or a register on an application interface according to a click operation of a user, and displaying an abnormal point of an assembly line in the chip in real time. According to the method, the development cycle and the labor cost of developing the graphical interface can be remarkably reduced.
Owner:YUNHE ZHIWANG (SHANGHAI) TECHNOLOGY CO LTD

Industrial software demand acquisition and analysis method and system based on intelligent agent

The invention belongs to the technical field of business process analysis, and discloses an agent-based industrial software demand acquisition and analysis method and system, and the method comprises the steps: constructing a multi-agent-based demand analysis system; converting user multi-modal input into a structured industrial software demand by using a multi-agent-based demand analysis system; and generating a business flow chart conforming to the BPMN standard according to the requirements of the structured industrial software. According to the invention, the multi-agent system is combined with the demand analysis task, so that efficient and accurate demand analysis is realized, and powerful support is provided for project planning and implementation in the new industrial era.
Owner:HARBIN INST OF TECH +1

Prediction method, device and equipment for PLC control task execution time and medium

The invention provides a PLC control task execution time prediction method and device, equipment and a medium, and the method comprises the steps: carrying out the machine instruction processing of a PLC control task, and generating a machine instruction program corresponding to the PLC control task; carrying out basic block division processing on the machine instruction program, and determining a plurality of basic blocks in the machine instruction program; generating a control flow chart corresponding to the machine instruction program based on the pointing relationship among the plurality of basic blocks; and taking the total weight value of each basic block as the weight value of each basic block in the control flow chart, performing depth-first traversal on the control flow chart to predict a target execution path corresponding to the PLC control task, and determining the actual execution time of the PLC control task based on the total weight value of the target execution path and the clock period of the processor. The execution time of the PLC control task can be accurately predicted, and the problem of unreasonable task period setting is solved.
Owner:CLP INTELLIGENT TECH CO LTD

Business execution process arrangement method and device

The invention discloses a business execution process arrangement method and device. The method comprises the following steps: establishing a business process; the method comprises the following steps: decomposing a business process into a plurality of independent reusable business logic execution units, establishing a component template for each business logic execution unit, and establishing a business component based on the component template; constructing a business flow chart based on the business component and the system component; analyzing the business flow chart into business flow chart metadata, storing the business flow chart metadata in a database, and publishing the business flow chart to a flow engine service; and calling the metadata corresponding to the business flow chart through a flow engine service during transaction to generate a flow instance, and executing each component in sequence according to the component sequence drawn in the business flow chart through the flow instance to complete the processing of business logic. According to the method, business logic decoupling and component type development are realized, code reuse is improved, code specifications are unified, development and iteration efficiency is improved, and development errors are reduced.
Owner:WUHAN ZBANK CO LTD

Radiation environment laboratory whole-process traceable system and processing method

The invention relates to the technical field of process control, in particular to a radiation environment laboratory full-process traceable system and a processing method.According to the radiation environment laboratory full-process traceable system and processing method.By executing timestamp sequence extraction, attribute difference screening and path structure decomposition operation on detector records and shielding cover logs, causal, time sequence and role attachment relation edges between nodes are established; and classifying attribute values to construct a unified mapping set, converting the multi-source heterogeneous data into a flow chart structure with relevance, executing node embedding operation through a graph attention network algorithm, and performing adjacent node feature weighted aggregation and edge weight screening processing based on an embedding result. And calling a Tarjan strong connected component algorithm to analyze a node branch structure, identifying a heterogeneous sub-graph in a flow path by branch index difference, executing priority ranking and task insertion actions in combination with the number of available tokens and lead plate thickness grade parameters, and generating a dynamic scheduling sequence under a multi-task coexistence condition in a control path.
Owner:GUANGZHOU QIMING SOFTWARE TECH CO LTD

Application logic vulnerability detection method

The invention discloses an application logic vulnerability detection method, which comprises the following steps of: statically analyzing a source code of an application program, and constructing a business flow chart of the application program based on each business module of the application program and a calling relationship among the business modules; the method comprises the following steps of: extracting flow structure features of a business flow chart of an application program by adopting an artificial intelligence technology based on deep learning, capturing deep semantic association between nodes and edges in the business flow chart, and mining global context association information of the business flow chart, so as to intelligently identify whether the application program has security vulnerabilities or not. In this way, the accuracy and efficiency of application logic vulnerability detection can be effectively improved, and the probability of false report and missing report is reduced.
Owner:STATE GRID HENAN INFORMATION & TELECOMM CO +1

Visual process automatic layout method based on dependency graph optimization

The invention discloses a visual process automatic layout method based on dependency graph optimization, and relates to the technical field of visual layout optimization, and the method comprises the following steps: S1, carrying out the global scanning of an overall dependency graph, employing a self-adaptive structure entropy algorithm, extracting the connectivity and path span information of each node, and constructing a structure bit order vector of the connection strength between the nodes; according to the method, low coupling dependence is identified through structure bit sequence vectors and semantic confidence scores, spatial distribution of weak connection subgraphs is optimized by combining a field model and repulsive force, path smoothness and layout stability are ensured through dynamic path adjustment and local simulation optimization, and visual hierarchy definition is improved through hierarchy consistency verification and global correction. According to the scheme, the readability and interactivity of the flow chart and the stability and adaptability in dynamic updating and industrial application are remarkably enhanced.
Owner:SHAANXI AOXIANG XINCHUANG TECH CO LTD

Paper package workshop business data management method, system and device and storage medium

The invention discloses a roll and package workshop business data management method, system and device and a storage medium, and belongs to the technical field of roll and package workshop informatization management. Business processes and related business data under each module are sorted out according to a process quality module, a device module and a production module, and then data source information of a related database is configured; a database table structure and data are obtained, a tree-shaped business flow chart is established according to the business flow of each module, then corresponding database tables are associated with business nodes related to the data, and finally association and management and control of the business and the data are achieved. Comprehensive digital management of business data of the roll-to-package workshop is realized, a data barrier between business modules is broken, and intercommunication and sharing of data are realized; communication between business personnel and data management personnel is simplified, and convenience of business data management is improved.
Owner:HONGYUN HONGHE TOBACCO (GRP) CO LTD

Simulation process testing method based on low-code platform

The invention relates to the technical field of low-code development platforms, in particular to a simulation process testing method based on a low-code platform, which comprises the following steps: based on the low-code platform, adopting a K-means clustering algorithm and a decision tree classification method to analyze historical process data, performing mode and exception recognition, and generating a process mode and an exception condition. According to the method and the device, through a low-code platform and a machine learning algorithm, the flow mode and the abnormal condition can be identified more accurately, and the test efficiency and accuracy are improved. And test parameters are optimized by using reinforcement learning, and the strategy is adjusted in real time. And the subtasks are executed in parallel, and the parallel processing capability is improved by message transmission coordination. Visual tools and interfaces are provided, and the design and execution process is simplified. And a real-time editing and debugging function is realized, and the flow chart is dynamically modified. AI and NLP technologies are utilized to analyze a process model and requirements, an intelligent test strategy and result analysis are generated, and deep process insight and understanding are provided.
Owner:QINGDAO METRO GRP CO LTD

Malicious APP family identification method based on multi-modal feature fusion

The invention relates to a malicious APP family identification method based on multi-modal feature fusion, and belongs to the technical field of information security. The method comprises the following steps: performing data preprocessing on the Android APK, including unpacking and decompiling operations, to obtain a byte code file and a smali code file; respectively extracting byte code image features, operation code sequence features and control flow chart features; according to the method, byte code image features are extracted by using an OfficientNetV2L convolutional neural network, operation code sequence features are extracted by using a k-Shingles algorithm and a SimHash algorithm, and control flow chart features are extracted by using a static analysis tool and a capsule graph neural network. And carrying out low-rank multi-modal fusion on the three features, and constructing a CNN-BiLSTM-Attention detection classification model, so as to realize identification and judgment on the malicious APP family. According to the method, the recognition accuracy is improved, and the generalization ability of the model is enhanced.
Owner:CHONGQING UNIV OF POSTS & TELECOMM

Task execution method and device and electronic equipment

The invention provides a task execution method and device and electronic equipment, and the method comprises the steps: carrying out the intention recognition of a task processing request, extracting a plurality of pieces of task key information, and constructing a task semantic map based on the plurality of pieces of task key information; constructing an execution flow chart based on the execution dependency relationship and the execution path of each node, and adding metadata information of the node in each node in the execution flow chart to obtain the execution flow chart added with the metadata information; and performing task execution based on the execution flow chart added with the metadata information, and determining an execution result of the task processing request. The execution flow chart constructed based on the task semantic graph not only clarifies the execution dependency relationship and path of each node, but also provides an execution index for node execution by adding metadata information, so that high automation of task execution is realized, and the accuracy and execution efficiency of the automatic task execution process are greatly improved.
Owner:INSPUR TIANYUAN COMM INFORMATION SYST CO LTD

Templated business process management method

The invention discloses a templated business process management method, and relates to the technical field of enterprise management.The method comprises the steps that repeatable task units in a business process are represented and packaged into function components capable of being configured in a draggable mode, combined arrangement is conducted in a visual working area template, and process construction is conducted from the development coding level to the development coding level; according to the technical scheme, the method sinks to a configuration level which can be understood by business personnel, in the step of creating the visual workflow template, when the working area templates bearing specific tasks are bound with process nodes, separation and standardized packaging of business logic and execution logic are achieved, and various working area templates are predefined through a graphical interface; the node function assembly can be quickly completed only by quoting the templates in the flow chart, the defect that each node needs to be independently developed or written in a traditional mode is overcome, and the core defects that in the prior art, flow construction is complex, the reuse rate is low, and the method excessively depends on technicians are overcome.
Owner:珠海华发集团科技研究院有限公司

Design model construction method driven by SysML model

The invention provides a SysML model construction method, a SysML model driven design model construction method and a SysML model driven design model construction system. The SysML model driven design model construction method comprises the following steps: obtaining a first system model, a first equipment model and a process model; the first system model, the first device model and the process model are described based on a meta-model extended from SysML semantics; constructing a design model according to a conversion rule, the first system model, the first equipment model and the process model; wherein the meta model extended from SysML semantics can be used for identifying information used for constructing the design model; the first system model is used for describing a system for constructing the design model; the first equipment model is used for describing equipment for constructing the design model; and the flow model is used for constructing the design model comprising a pipeline and instrument flow chart.
Owner:SHANGHAI NUCLEAR ENGINEERING RESEARCH & DESIGN INSTITUTE CO LTD

Medical business process generation method and device, equipment and storage medium

The invention provides a medical business process generation method and device, equipment and a storage medium, and relates to the technical field of medical treatment. According to the method, a process investigation file of a target hospital is obtained, and the process investigation file comprises process description information of multiple medical services in the target hospital; and according to the process description information of the plurality of medical businesses, updating configuration information of target process nodes corresponding to the plurality of medical businesses in a preset standard flow chart, and generating a target flow chart of the target hospital. Therefore, the target flow chart of the target hospital is generated according to the format of the standard flow chart, so that the medical business process of each hospital is clearer and is convenient for a user to use, the user can intuitively and comprehensively know the business process of the hospital, and the user experience is improved.
Owner:WINNING HEALTH TECHNOLOGY GROUP CO LTD

Process modification auxiliary method based on workflow engine

The invention relates to a process modification auxiliary method based on a workflow engine. The process modification auxiliary method based on the workflow engine can greatly reduce the risk of process modification and improve the robustness of a service system. Besides, the influence range of process modification can be reflected simply and clearly through the visual flow chart, so that the user can focus on the affected area, and the safety of business circulation is improved. The method has the specific effects that the efficiency and accuracy of process modification are improved, and manual intervention and errors are reduced; the influence range of flow modification is accurately determined through the flow chart, and the modification risk is reduced; automatic modification and simulation test functions ensure stability and reliability after process modification.
Owner:STATE GRID (TIANJIN) INTEGRATED ENERGY SERVICE CO LTD +2

Customer work order management method and system based on intelligent template dynamic configuration

The invention relates to a client work order management method and system based on intelligent template dynamic configuration, and the method comprises the following steps: S1, obtaining a business demand document, historical work order data and a field rule library, extracting all business scene universal fields, and storing the universal fields in the field rule library; s2, constructing template metadata according to the field rule base; s3, dynamically generating a work order instance; s4, after the work order is generated, the whole work order processing cycle is driven according to the flow rule, and each work order node and operation action are dynamically executed according to the template flow chart configuration; and S5, regularly and automatically counting the field utilization rate, common process bottlenecks and high-frequency branches through data analysis, generating template optimization suggestions in combination with user feedback and user satisfaction survey data, automatically classifying new problem descriptions by the system according to a pre-trained machine learning model, recommending the most suitable template, and finally, carrying out data analysis on the new problem descriptions. And a work order dispatching strategy is optimized in combination with historical efficiency data. According to the invention, high flexibility and intelligence of work order management are realized.
Owner:国网福建省电力有限公司营销服务中心